Job Description

Job Title: Assistant Property Manager

Location: Student Castle Durham

Shifts: 09.00 - 18.00 / Could vary at times depending on cover and summer period

Hours: 40 hours / week, 5 days Monday - Friday

Main Duties:

Office administration
Assist the Property Manager in all aspects of office administration including responding to email, telephone, and face to face enquiries.

Producing rotas for the various other teams including security and housekeeping

Develop and update office documents as necessary

Manage staff holidays and sickness logs

Update and complete financial records such as petty cash, expenses, and bank reconciliations

Follow the credit control procedure for students in rent arrears

Customer Care and Pastoral Support
Provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy

Provide support, counselling and advice to customers to assist them in dealing with student life e.g. financial advice, learning support, university life

Organising social events with student input

Monitor and update all social media streams regularly

Holding regular meetings with a target group of students to gain feedback and highlight possible areas of improvement or change

Business Development
Arranging and performing sales viewings for prospective customers

Promoting the business at university open days

Utilising online materials and social media to promote the Student Castle brand

Developing and implementing new marketing strategies

Facilities Management Support
Log and inform facilities team of maintenance issues

Liaise with contractors for maintenance issues unable to be dealt with in house

Advising students or works to be carried out and access to rooms being required

Ensuring servicing and maintenance records are kept up to date

Other Duties
Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends

Perform and document regular inspections of student flats

Assist with summer deep clean and maintenance works programme of works

Job Types: Full-time, Permanent

Pay: 30,000.00-33,500.00 per year

Benefits:

Company pension Cycle to work scheme Free parking Health & wellbeing programme Life insurance On-site gym On-site parking
Work Location: In person