Job Description

Job Introduction

Pinnacle Group are looking for an Assistant Property Manager to take ownership and provide day-to-day support to our Property Management Team. This is a varied and customer-facing role that combines administrative duties with on-site property management across Elmbridge Borough Council and 76 properties in the Home Counties (Hertfordshire, Bedfordshire, and Buckinghamshire). You'll be involved in responding to housing management queries, supporting block inspections, managing repair cases and attending move-in/move-out appointments, You'll help foster strong relationships with residents and stakeholders.


You will be joining our Homes team who serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.


The ideal candidate will be proactive, well-organised and confident in handling a wide range of housing management and administrative tasks. They will have excellent communication skills, a strong customer service ethos, and the ability to work independently across multiple locations. Experience in affordable housing, particularly in lettings and property management, is highly desirable. As an ambassador for Pinnacle Group, you'll consistently deliver excellent service.


You should ideally reside in or around the Elmbridge area and be willing to travel across the patch. A full driving licence is essential. This is a remote role with regular site visits.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.


We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We're Looking For

We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.


Key responsibilities:

Assist the Property Managers in managing the administration of the clients' customer portal Respond to housing management queries. Ensuring high quality responses are provided to Customers and the clients systems are kept fully updated. Support the Property Managers with all required block inspections and site attendance including carrying out monthly property inspections for the clients' temporary accommodation Manage the incoming repair cases logged on the system. Lead on the review of cases and raising of repairs for the rented properties, alongside the Property Managers. Ensure excellent customer service is at the forefront of all interactions and assist with successfully onboarding residents to their new homes. Manage the void process, arranging void inspections, attending move out/move in appointments and settling new customers into their homes ensuring they are provided all relevant information. Communicate clearly and effectively with residents, managing the digital customer contact. Support with providing data for clients KPI reports and other reports as stipulated in the contract or requested by client. Develop positive and effective relationships with individual residents, the client and other stakeholders.

Key Requirements:

Experience of Affordable Housing in a lettings and property management role Excellent customer service skills and the ability to work within an ever-changing environment Be able to perform a whole range of housing management and administrative tasks. IT skills (Word and Excel and relevant software) 3 A' levels or equivalent Level 3 Housing qualification (Desirable)

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds - particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailersMaternity/paternity packages Flexible Working Arrangements Life Assurance Enhanced Pension Scheme Additional Annual Leave Private Medical Insurance Cycle to Work Scheme Employee Assistance Programme Retail Discounts Childcare Assistance Season Ticket Loans Sick Pay Schemes * Personal Development Plans