Job Description

Job Title:

Assistant Property Manager

Location:

CS Bernard Myers House

Reporting to:

Property Manager

Working Hours:

40 hours/week, Monday - Friday (09:00-18:00, with flexibility during peak periods)

Job Purpose:

The Assistant Property Manager supports the Property Manager in the efficient and effective operation of the student accommodation site. This includes overseeing customer service delivery, coordinating office and site administration, supporting marketing and occupancy initiatives, and assisting with property and facilities management to ensure an exceptional resident experience.

Key Responsibilities:

1. Operational and Office Administration

Support the Property Manager in the daily running of the site office and deputise in their absence. Coordinate administrative duties including responding to email, phone, and face-to-face queries in a professional and timely manner. Prepare and manage staffing rotas for on-site teams, including housekeeping and security. Maintain accurate office documentation, including holiday/sickness records and HR logs. Assist in financial administration, including petty cash reconciliation, expense tracking, and rent arrears management in line with credit control policies.

2. Customer Service and Pastoral Support

Ensure high levels of customer satisfaction by delivering exceptional service to residents, visitors, and stakeholders. Address resident queries and complaints, escalating complex cases to the Property Manager as needed. Provide support and guidance to residents on a range of issues including wellbeing, finance, and academic life. Coordinate and oversee social events and community-building initiatives, incorporating student feedback. Monitor and contribute to social media channels in line with brand guidelines and marketing strategies.

3. Sales, Marketing, and Business Development

Conduct tours and viewings for prospective residents and their families. Assist with implementing and monitoring local marketing campaigns to drive occupancy. Represent the property at university open days and local student events. Support the development of creative marketing content to promote the site and enhance brand presence online and on social platforms.

4. Facilities and Property Management Support

Liaise with the Facilities team and external contractors to ensure timely resolution of maintenance issues. Communicate clearly with residents regarding repairs, access to rooms, and planned maintenance. Monitor the condition of the building through regular inspections and escalate concerns as necessary. Assist in maintaining accurate records for compliance, including servicing schedules and health & safety documentation.

5. General Duties

Provide support during key operational periods such as student arrivals and departures. Assist with the delivery of summer maintenance and deep cleaning programmes. Ensure compliance with company policies, procedures, and statutory requirements at all times. Carry out any additional duties as directed by the Property Manager to support operational goals.

Person Specification:

Proven experience in customer service, property management, or student accommodation. Strong communication and interpersonal skills. Organised, proactive, and able to manage multiple priorities. IT literate with working knowledge of Microsoft Office and property management systems. Understanding of health and safety requirements in a residential setting.
Job Types: Full-time, Permanent

Pay: Up to 31,980.00 per year

Benefits:

Company pension Health & wellbeing programme
Work Location: In person