Job Description

Job Introduction

Pinnacle Group is looking for an experienced Assistant Property Manager to support the Southwest Property Management Team across Cornwall and Devon. This customer-facing role involves day-to-day housing management, property inspections and resident engagement. The successful candidate will play a key role in delivering excellent service to residents and clients while helping to maintain high standards across the portfolio.


You will be joining our Homes team who serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.


The ideal candidate will have experience in Affordable Housing, lettings and property management along with strong administrative and organisational skills. They will be confident working independently, adaptable to changing environments and committed to providing outstanding customer service. If you're passionate about housing management and ready to make a difference in local communities, we'd love to hear from you.


This is a remote role with travel required across Cornwall and Devon.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.


We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We're Looking For

We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.


Key responsibilities:

Assist the Property Manager in managing the administration of the client's customer portal. Responding to housing management queries. Ensuring high quality responses are provided to Customers and the clients systems are kept fully updated. Support the Property Manager with all required block inspections and site attendance. Manage the incoming repair cases logged on the system. Lead on the review of cases and raising of repairs for the rented properties, alongside the Property Managers. Ensure excellent customer service is at the forefront of all interactions and assist with successfully onboarding residents to their new homes. Manage the void process including advertising properties, arranging void inspections, attending move out/move in appointments and settling new customers into their homes ensuring they are provided all relevant information. Communicate clearly and effectively with residents, managing the digital customer contact. Support with providing data for clients KPI reports and other reports as stipulated in the contract or requested by client. Develop positive and effective relationships with individual residents, the client and other stakeholders.

Key Requirements:

Experience of Affordable Housing in a lettings and property management role. Be able to work proactively under own initiative Excellent administrative and reporting writing skills Good customer service skills and the ability to work within an ever-changing environment IT skills (Word and Excel and relevant software) Housing qualification (Desirable)

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds - particularly from those who represent the communities we serve.


As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.


We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers


Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans