Job Description

Client Support:

Provide empathetic, person-centred support to children, young people, and adults undergoing neurodevelopmental assessment and intervention. Assist clients and families in navigating the assessment process, ensuring they feel informed, supported, and at ease throughout their journey. Facilitate structured and supportive discussions with clients and parents/carers to gather developmental, psychosocial, and behavioural information. Encourage engagement with treatment plans, coping strategies, and recommended follow-up support, reinforcing clinical guidance in a sensitive and supportive way.



Help ensure that the client experience is positive, respectful, and inclusive, reflecting the clinics high standards of care. Collaboration and Teamwork: Work collaboratively with a multidisciplinary team of psychologists, psychiatrists, therapists, and administrators to deliver coordinated, high-quality care. Assist clinicians in the preparation, scoring, and summarising of assessments (e.g. cognitive, behavioural, and developmental tests).



Maintain clear and accurate records, documentation, and data entry, ensuring compliance with clinic protocols and data protection standards. Participate actively in team meetings, clinical supervision, and reflective practice, contributing observations and supporting continuous service improvement. Demonstrate flexibility and professionalism in responding to the needs of the team and service users. Advocacy Promote a neurodiversity-affirming approach, ensuring that every clients strengths, differences, and individual experiences are respected and valued.



Support clients and families in understanding their assessments and care pathways, helping them access appropriate information and resources. Act as an advocate for inclusive, evidence-based practice, helping to reduce stigma and improve awareness of neurodevelopmental conditions. Contribute to the clinics mission of delivering compassionate, high-quality care by upholding ethical standards, safeguarding principles, and client dignity at all times. Education/staff development Complete and keep up to date all mandatory training as deemed appropriate by Schoen Clinic.



Organisational Actively support values of equality, diversity and inclusion within the staff team. Read and comply with all relevant Schoen Clinic and statutory policies and procedures. Report any untoward incidents in line with Schoen Clinic policy and procedures. Report any safeguarding concerns in line with Schoen Clinic policy and procedures.



Contribute to Schoen Clinics Clinical Governance arrangements, health and safety standards and quality agenda. Work with the Therapy Services Manager, Clinic Director and Senior Clinical Psychologist to identify areas for improvement and implement necessary change. Communication Keep adequate and timely patient records which comply with Schoen Clinic and national guidelines. Maintain an up-to-date calendar of planned groups and appointments and manage your own caseload.



Ensure good communication with patients and families and remember our Duty of Candour. Ensure good practice in terms of updating and informing all members of the MDT and appropriate others about current care plans and the psychological progress of the patients.