Job Description

We have an amazing opportunity for an Assistant Quality Control Manager to join Team OB in our Support Office and Chessington Warehouse.

As an Assistant Quality Control Manager at OB, you will inspect samples of every OB product category prior to accepting deliveries into the Warehouse. You will be part of the wider quality team and liaise with a whole range of departments including Warehouse, Buying, Merchandising, Product Tech, Customer Services, and our stores.

You will line manage a team of two Returns Quality Control Assistants providing coaching, guidance, and expertise to uphold and implement the high standards of the Salvaging & Recycling Team.

You will be responsible for overseeing the processing of damaged/faulty stock that has been returned to the Warehouse from stores and customers. You will be communicating and collaborating with teams to ensure returns issues are being analysed and spare parts requests are carried out. You will oversee product recalls across the business ensuring that a smooth operation is carried out.

This is a physical role requiring a large amount of time spent in the Warehouse, checking deliveries and potentially lifting and moving boxes from various locations.

Our Support Office is based in Tolworth, near Chessington, only a 30-minute journey from London Waterloo.

A bit about us \xe2\x80\xa6

Oliver Bonas is an independent British lifestyle store. We are proud to call ourselves Team OB and believe Oliver Bonas is a truly special place to work. Our company values are Work Hard, Play Hard & Be Kind, and these values sit at the heart of every role here at OB. We are passionate and provide everyone with a fun place to work. Working at OB is more than just a job; it\'s somewhere to build a career you are passionate about.

More about the role \xe2\x80\xa6

OB\'s Assistant Quality Control Manager will:

• Check and measure the daily incoming stock against the approved pre-shipment sample prior to dispatch to store, ensuring the bulk is up to the agreed standard

• Work across a wide variety of products - Clothing, Jewellery, Accessories, Furniture, and Home and Gift

• Take appropriate action on deliveries, either by accepting or failing stock

• Help the QC team work through/prioritise the daily intake and action any further inspections or lines to be placed on hold

• Liaise with the Senior Quality Control Manager, Quality Control Manager, Buying and Product Tech teams to discuss lines on hold or failing inspection, and discuss the best resolutions

• Liaise with Goods In regarding priorities and further inspections, where required

• Always look for ways of improving the salvaging and recycling processes.

• Manage the general intake and organisation of the salvaging and recycling within the wider QC team

• Oversee the salvaging and recycling by analysing returns data, reporting on issues and escalating to relevant Product Tech teams

• Generate claims where significant stock loss is detected, and follow up with Buying and Finance teams for the completion of reimbursement

• Oversee and ensure that correct process is followed when faulty stock is collected by a supplier. If the stock is to be disposed of, ensure that this is done in the correct and most sustainable way

• Manage, organise, and follow through on product recalls due to quality issues - from initial communication to stores, through to the supplier\'s collection and credit/replacements received

• Organise monthly meetings with Product Tech teams to discuss learnings in order to prevent re-occurring issues and improving on product technology

Bonas Benefits:

• Generous employee discount up to 50% off all OB products

• Free access to our 24 hour employee assistance programme with Care First - offering financial, emotional and vocational support

• Flexible holiday - 30 days (including bank holidays) - increasing to 35 days with length of service

• Annual discretionary profit related bonus scheme

• Free membership for our Westfield Health Cash Plan or Private Medical

• Auto-enrolment into our pension plan

• Free access to our onsite gym

• Cycle to work scheme

• Refer a Friend incentive

• Quarterly free lunch

• Enhanced maternity, paternity, adoption and shared parental leave

• Equity, Diversity and Inclusivity Voice network and EDI team

• Mental Health First Aider support

• Education and support throughout Looop eLearning platform

• An opportunity to work at the highest placed retailer in Glassdoor\'s Best Places to Work in the UK list 2022.

What we look for:

• Knowledge of garment and accessory construction and technology

• Experience within a quality or technical department and/or relevant qualifications are desired.

• Understanding of AQL procedures.

• Operating of sewing machine is an advantage.

• Excellent attention to detail and a high level of commercial awareness

• Intermediate to advanced level in Word and Excel

• Excellent communication and interpersonal skills

• Strong analytical skills.

• Methodical approach with the ability to organise, prioritise and discern is imperative.

Equity, Diversity & Inclusion at OB

At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work.

It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities.

Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme.

To read more about our ED&I commitments, head over to the EDI page on our website: https://www.oliverbonas.com/meet-the-team/diversity

Oliver Bonas