Job Description

Job Ref:

CH2438

Branch:

Daffodil Hotel and Spa

Location:

Daffodil Hotel and Spa, Ambleside

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

06.30-14.30, 07.00-15.00 OR 10 - 18.00 14.00 - 22.00

Hours per week:

40

Posted date:

17/07/2025

Closing date:

19/08/2025

Join Crerar Hotels - Where Passion Meets Hospitality!

Are you looking for a rewarding career in hospitality? At

Crerar Hotels

, we believe in creating unforgettable experiences for our guests - and that starts with

YOU

! Whether you're an experienced professional or just starting out, we have fantastic opportunities across our stunning hotels in Scotland and in the Lake District.



As a

Head Receptionist

at Crerar Hotels, you will play a key role in ensuring the smooth and efficient operation of the reception department, delivering exceptional service to our guests. You will oversee check-ins, check-outs, and manage reservations, while also responding to inquiries regarding rooms, the restaurant, functions, and events. With prior experience in cash handling, reservation systems, and team leadership, you will maintain composure under pressure and anticipate the needs of our guests. Additionally, you will take a commercial approach by attending sales meetings, maximising revenue through upselling, and managing rates effectively. Strong administrative skills, flexibility, and a passion for customer service are essential, along with the ability to recruit, train, and develop your team to ensure a high standard of service is consistently maintained.

Why Work with Us?

On top of the fantastic benefits below, we offer a salary/hourly rate of

XXXX

At Crerar Hotels, we truly value our team, and that's why we offer:

Wagestream

- Get instant access to your earned wages when you need them.

YuLife

- Enjoy health and well-being rewards, Employee Assistance Programme (EAP), and Virtual GP appointments.

Echo

- Our brand-new communications platform keeps you connected and engaged.

Career Development

- We invest in our people with fantastic training and progression opportunities.

Employee recognition and reward scheme

- celebrating anniversaries from 1 year onwards with incredible awards, vouchers and extra holiday days.

Exclusive Discounts

- Stay, dine, and relax at our beautiful hotels at special team rates.

Work in Breathtaking Locations

- From the Scottish Highlands to coastal escapes, our hotels are truly spectacular!

Be Part of Something Special.

Come and join a team that cares about its people and delivers amazing experiences every day.

Apply now

and start your journey with Crerar Hotels!


Combining stylish contemporary interiors inside, with stunning natural beauty outside, The Daffodil presents a concept brand new to The Lake District.



Unwind in one of our 78 rooms and suites, dine in our lake view restaurant led by our creative Executive Chef, relax in our thermal pool or treat yourself to a fabulous Spa journey.



Think luxury, style and plenty of indulgence - the ultimate escape awaits.

Three reasons to choose a career with Crerar Hotels

Destination locations

Scotland provides a sought-after quality of life, ideal for outdoorsy types. Urbanites may find there are limitations, with reduced public transport, small local shops and occasionally - the ultimate modern hardship - patchy phone signal. But those who take that in their stride find that they discover true peace and quiet, wake up to incredible scenery and have Scotland's natural larder to feast on daily.

Talent development

We always aim to progress staff internally where possible, which means a number of our team have been with us long-term. They've chosen to make a life in one (or more!) of our locations, building themselves a varied career in the Scottish hospitality industry.

Shaped by our values

We share the spirit of Scotland through our values. We take

pride

in providing a truly

authentic

experience we're

warm

in personality,

curious

to get to know our guests and

confident

in sharing our knowledge. We take what we do seriously, but our

humour

means we also see the lighter side. Above all, we're comfortable saying, "we are who we are!"