Job Description

Job Overview - Assistant Reception Manager

Location:

Hogarths Stone Manor Hotel

Department:

Reception

Reports To:

Revenue & Reservations Manager

Team Responsibility:

Reception Team

We are looking for a professional, guest-focused

Assistant Reception Manager

to support the smooth operation of our front desk. Acting as the face of the hotel, you'll ensure every guest receives a warm welcome and exceptional service from arrival to departure. This is a fantastic opportunity for someone with supervisory experience to step into a leadership role and grow their career in hospitality.

Key Responsibilities:

Support the Revenue & Reservations Manager in daily operations, rota planning, and team leadership Ensure excellent guest service and resolve front-line complaints professionally Supervise check-ins, check-outs, and reservation procedures, including group bookings Drive team performance through training, feedback, and coaching Implement upselling strategies to maximise room revenue Maintain accurate billing, reservation data, and compliance with financial procedures Communicate effectively with all hotel departments to enhance the guest experience Participate in Duty Management shifts and cross-departmental support when required

What We're Looking For:

Previous front office/reception experience in a 4-star hotel or similar (desirable) Strong leadership, organisation, and communication skills Knowledge of hotel booking systems (Guestline or similar - desirable) A proactive approach with a passion for hospitality and guest satisfaction

Why Join Us:

This role is designed as a stepping stone into hotel management. You'll gain exposure to reservations strategy, team management, and operations--developing skills essential for career progression within our hotel group.

Job Types: Full-time, Permanent

Pay: From 27,000.00 per year

Benefits:

Company events Company pension Discounted or free food Employee discount Free parking On-site parking
Experience:

Hotel: 1 year (preferred)
Language:

English (preferred)
Location:

Kidderminster DY10 4PJ (preferred)
Work Location: In person

Application deadline: 02/08/2025