Job Description

We are a luxury 5-star boutique hotel in the heart of Knightsbridge, London. 80 steps to Harrods and 1 minute to Harvey Nicholls. Warwick London is made of The Capital Hotel, Apartments & Townhouse, with a total of 73 rooms.



We are now recruiting YOU to join our Cornwall-born seafood specialist, Chef Tom Brown who has recently re-joined The Capital Hotel after branching out his own Michelin star restaurant 'Cornerstone'. This amazing opportunity will be based at The Capital Hotel .



We are also a proud members of POB Hotels and Small Luxury Hotels of the World. The Capital hotel, Apartments & Townhouse prides itself on being epitome of authentic British hospitality, through our passionate staff who are dedicated to meeting your every need throughout your stay. We were awarded Best Hotel and Best Business for Customer Service at the Royal Borough of Kensington & Chelsea Business Awards in 2018.



Are you passionate about exceptional hospitality and ready to take the next step in your front office career? The Capital Hotel, part of the prestigious Warwick Hotels Collection and nestled in the heart of Knightsbridge, is looking for a dedicated and enthusiastic Assistant Reception manager to join our friendly front office team.

KEY RESPONSIBILITIES:

Team Management & Communication

Aiding in the training of new receptionists to the Front of House team along with Manager

Supervise and assist front of house team on day to day operations

Control the cash and credit card handling during her/his shift

Ensure that daily banking is accounted for in line with company procedure

Assist with purchase order of supplies such as stationeries, chemicals, and other items needed in the hotel

Assist with weekly auditing of Paid Outs and Petty Cash, including requesting cash to replace floats for the Capital Hotel

Customer Service

Meeting and greeting all guests arriving to the Hotel.

Assisting and liaising with VIP special requirements including the meeting and greeting.

Dealing with customer complaints and resolving in a calm and professional manner

In charge of dealing with special requests by guests such as flower arrangements, birthday cakes etc

Pre-empting guest's requests where ever possible Obtain feedback from internal & external customers on an ongoing basis Providing all feedbacks to General Manager and following up with positive & negative comments

Incident Management

Report any incidents to Operations Manager / General Manager and contact emergency contractors where possible

Reporting any Health & Safety issues to Health & Safety competent person

Daily operations

Run daily operations efficiently and smoothly

Undertake all aspects of the check in and checkout procedure

Ensure that all registration details are updated on Opera system including nationality and email addresses

Be visible and approachable to all guests and handling all requests with efficiency Manage all guest requests and handling guest complaints, ensuring that these are resolved efficiently

Managing room allocation for the next day, checking all correspondence and making sure all details on Opera and daily sheet are correct

Work well with housekeeping to ensure that the public areas are always neat and tidy

Accurately receiving, inputting and responding of all reservations.

Keeping the Front Office SOP manual up to date

Preparation of weekly VIP and weekend VIP list to surprise and delight the guests

Supervising receptionist in the preparation of daily sheets

Attending morning meetings in the absence of Reception Manager

Updating timesheets in absence of Reception Manager

Work closely with the Food and Beverage Team as well as Housekeeping Team

Handle any guest complaints and report them to the Operations Manager

Any other ad-hoc duties as and when required

What We Offer:

Competittive salary Compleimentry meals whilst on duty Staff discounts across our group of hotels Opportunities for career development and training A friendly and supportive team environment Pension Scheme

Apply now if you ready to help lead one of London's most distinguished front office teams, we'd love to hear from you!

INDHOTEL