Job Description

Role Overview

The role of the Assistant Resident Services


Manager (ARSM) is to support the Senior


Resident Services Manager delivering the onsite


resident operations in line with the Grainger


standards and proposition.

Responsibilities will include, but are not

limited to:

Carry out services such as meet & greet,
reception, parcel handling, inspections, lettings


viewings and ad-hoc tasks.
Ensure the resident move in and move out
process is seamless, and all related streams


are complete with in the set timeframe.
Respond to day to day enquires from residents
and respond to escalated complaints where


required.
Management of the RSA team rota. Be an ambassador for the events committee,
encouraging RST involvement and working


with the management team to deliver quality


Resident Events.
Complete in tenancy property inspections and
visits to residents' homes as and when


required.
Liaise & book contractors, cleaning and
maintenance operatives. Give feedback to


contractors to ensure works are completed to


the required standards
Effective void management, minimising void
days and compliant return of deposits.
Budgetary control of operational expenditure Assist the Senior Resident Services Manager
with weekly and monthly operations reports.
Awareness of operating budget, ensuring
expenditure is allocated to correct funding


codes
Undertake any ad-hoc tasks as requested by
the Senior Resident Services Manager,


including all tasks that fall in the RSA capacity.

Desired Skills & Experience:

Previous demonstrable experience of
effectively managing a successful team is


desirable
Qualifications in property or customer service
would be advantageous
Previous experience of working towards and
achieving targets
A good communicator with strong interpersonal
skills, including the ability to listen
Previous experience working in organisations
providing market rental properties, travel &


tourism or hospitality is essential
Awareness of H&S requirements on site and a
demonstrable ability to implement and escalate


H&S matters when required
Strong experience working at business/private
events would be beneficial
Previous experience of leading a team Ability to build relationships and work
collectively with colleagues

Assistant Resident

Services Manager

Seraphina &


Fortunes Dock,


East London

Job Title

Assistant Resident Services Manger

Industry

Real Estate

Employment Type

Permanent

Salary and Package

Competitive salary and benefits

About Grainger

These are exciting times for Grainger plc, an
award-winning FTSE250 property company. As


the UK's largest listed residential landlord, we


are leading the way in the UK private rented


sector and build-to-rent sector, with a 3.4bn
portfolio of c.11,100 rental homes in operation


today. Over the next five years our business will


continue to grow. With a pipeline of secured


build-to-rent development projects totalling


4,730 homes and 1.4bn, Grainger is


creating thousands more rental homes by


investing in cities across the UK.


We operate in one of the most exciting and
newest property markets in the UK, the


emerging build-to-rent sector. We build high


quality homes for rent. Our buildings are


serviced by our amazing Resident Services


Teams, and come complete with additional


amenities including lounge, gym and co-

working space - creating a vibrant community


for our residents.
With over 5.5m UK households renting, mostly
from small private landlords, the UK rental


market landscape is changing, demand is


increasing, and the number of professional,


large-scale build-to-rent landlords is rising,


raising standards for renters and putting


Grainger front and centre in this growth market.
Grainger's business model is fully integrated -
we invest in land and new residential


developments, we design and develop homes,


and we operate them. This means we offer a


wide range of opportunities for people looking


to further their career in an industry leading


business.
We are a socially good business that puts
people at the heart. We are changing the


way people rent in the UK by providing high


quality homes and great service, all at mid-

market prices. We are building homes


where people want to live, creating spaces


residents enjoy and making a positive


impact on local communities.
Grainger's core purpose is 'Renting homes and
Enriching lives', backed by four values:
o Every home matters


o People at the heart


o Leading the way


o Exceeding expectations.


We are also a leader in sustainability and ESG
and a FTSE4Good business and have


committed to the World Green Building


Council's Net Zero Carbon Buildings


Commitment. We are committed to supporting


and increasing diversity throughout the


business and the wider industry and to making


a positive social impact locally, and we


encourage our colleagues to support in the


implementation of our community programmes.
In September 2023, Living a Greener Life, our
customer engagement campaign, won the


EPRA Outstanding Contribution to Society


Award for the Environmental category. The


award recognises projects which have made a


positive environmental change on a community


and Living a Greener Life was recognised for its


environmental impact including saving energy,


improving recycling and educating our residents


to help them live greener with Grainger.
In 2024, Grainger was accredited with the
National Equality Standard (NES) benchmark


(the UK's leading benchmark for ED&I) in


recognition of our dedication and commitment


to ED&I and our 'people first' strategy, which


is adopted across the business. Our forward-

looking approach reflects our core values


while ensuring we continue to maintain our


current standards. Through our best-in-class


initiatives, shaped and co-created by our


colleagues, we have created a workplace that


not only values diversity but actively fosters


equality and inclusion at all levels. We also


work in partnership with our industry to


promote diversity in the real estate sector,


through initiatives including Real Estate


Balance and the British Property Federation's


Diversity and Inclusion Champions Network.
In 2024 Grainger was recognised within the
Top 100 Best Companies to Work For- Large


Companies category. On a regional basis, we


were also pleased to be recognised as the


14th Best Company to Work For in the North-

East in addition to 3 other regional categories


and in the Housing sector.

For further information

To apply for this role, please send your CV and
Covering Letter to hr@graingerplc.co.uk