Job Description

FULL-TIME ASSISTANT RESTAURANT MANAGER - ST LEONARDS ON SEA

We have an opening at our iconic burger restaurant in St Leonards for an experienced assistant manager. The role is 30 hours per week over 4 days, at least two weekend shifts. Rate is 14.00 p/h paid monthly. Also a pro-rata share of tronc / service charge, which is an additional 2-3 per hour, which is paid to you directly every week.

Need a change? Looking for experienced Front of House roles that are never seasonal? Or perhaps you are a burger addict who loves great music, merch and food? This could be for you. The food we make is fresh and something we can be proud to serve. We also have our own beer collabs, and a strong reputation with locals and visitors who want to make their burger dreams come true. This is a great opportunity for the right person.

What we offer:

Competitive hourly rates, based on experience Daily cash tips and weekly TIPJAR tips paid into our account directly. Beer and burger discounts 50% off all food for you and 3 friends every month Uniform / Merch / Hoodies 28 days paid holiday (pro rata) Pension scheme All year employment, never seasonal A friendly open environment, which values everyone's contribution

FRONT OF HOUSE ASSISTANT MANAGER - MAIN DUTIES AND RESPONSIBILITES

The Front of House Assistant Manager is the face of the business and supports the Manager in providing a seamless experience at HMHB for all guests. They act as a person of authority and hold the reputation in their hands at all times. You are the first thing the customer sees as they walk through the door, and you are responsible for guiding each customer through their entire experience at HMHB. As such we are looking for an organised, friendly team player who prides themselves on ensuring that every customer leaves HMHB with a smile on their face.

When a customer enters the restaurant they will often scan for who is 'in charge' that person gives them comfort that the experience they are about to embark on is well managed and in good hands.

The Front of House Assistant Manager, along with the Manager,will deal with supervising and co-ordinating the FOH team - from staff training and appraisals to organising workloads and rotas.

They will also control the smooth running and high standard of customer experience from at the restaurant. High levels of site cleanliness are a must at HMHB and the FOH management team will ensure that strict cleaning schedules as well as opening and closing checks are kept to and recorded.

Requirements:

Must have a flexible and disciplined approach to work. Some experience of working in a Quick Service Restaurant (QSR). Able to work as part of a team and on their own. Must be educated to Higher Secondary School/ RQF Level 3/BTEC /A Levels. Knowledge of Food hygiene would be advantageous. Understanding of Health & Safety procedures is desirable.

Managerial duties will include:

Ensures high standards of the customer experience are always maintained. Resolves customer complaints and turns potentially negative situations into positive ones. Motivating and encouraging a team to achieve targets and deliver the best possible customer experience. Taking responsibility for presentation of products, ensuring they are correctly merchandised and stocked to agreed levels. Understands and can lead the team to achieve key performance indicators set for the restaurant daily. Displays knowledge of and work within compliance to applicable legislation including food safety, health and safety, and employment standards. Responsible for the opening and closing of our restaurants. Maintaining operational standards within the restaurant, such as product quality, food hygiene standards, customer experience, speed of service and hospitality, restaurant cleanliness, and team's presentation. Education of employees regarding the restaurants health and safety policies. Being the first point of contact for the business owners. We will always contact you in an emergency (instead of a supervisor). Training new starters and day to day training of all staff. This involves bar staff and floor staff knowing their role inside out during service. It is important to provide on the job training wherever possible to newer staff members. Be mindful part-time weekend staff are likely to need to 'plug-in' to HMHB on arrival and may experience more persistent issues with Lightspeed / menu knowledge / public queries about HMHB. Ensuring dress codes are enforced, staff must look smart and clean, and presentable. You must use common sense judgement on issues around staff dress code. Communicate clearly with staff via staff WhatsApp groups Keep a close eye on staff lockers and protocol for sharing them with all front of house staff. Overall cleanliness of restaurant - ensuring opening and closing checks, as well as daily and weekly cleaning schedules are kept to and recorded. Assigning cleaning jobs to members of your team, including daily responsibly for the back shared common way and ensuring both bathrooms are stocked, empty bins, and clean at all times. Making sure that downtime / sudden quiet times are used constructively by allocating cleaning tasks to the FOH team. This is a continual process, looking for ways to enhance the site is key to being a good manager. Ensuring all food drink orders are on time, correct and look incredible before serving each customer. Co-ordinating of customer deliveries and collections Cashing up at end of day or making sure protocol is followed by others. Stock control and ordering for the bar. Stock control of bar sundries, informing appropriate party for ordering Control, management and updating new menus where necessary of our EPOS system (Lightspeed), as well as our online ordering systems (Uber Eats / Orderswift) Ensuring all food safety and hygiene practices are being followed with regards to FOH handling of food. Maintenance - reporting problems up the chain to the appropriate person. Assessing levels of merch onsite and reporting them. Assessing the quality and quantity of all FOH items used in service and reporting as appropriate. Being aware of staff costs and sending staff home in quiet times where appropriate. Licensing Rules - understanding and explaining the rules around alcohol at the site, including Challenge 25*.
Primary Key Holder - you are one of the primary key holders for the restaurant and must endure everyone understand the importance of security. Holder of all relevant staff numbers, including the team, the owners, and also emergency trades such as plumbing and electricians. Checking staff are sticking to designated playlists. There is a reason we made them, because we feel they fit with our ethos and brand, do not let staff ever change these lists in service times. Any major customer incidents, staff issues and other non-urgent matters are to be reported at the weekly designated Management meeting.
Job Type: Full-time

Pay: 14.00 per hour

Benefits:

Company events Employee discount
Work Location: In person

Application deadline: 31/07/2025
Expected start date: 01/08/2025