Job Description

We have a fantastic opportunity for a committed & hardworking individual, looking for a new chapter in their career, to come and join our team at The Idle Rocks & St Mawes Hotel in St Mawes, South Cornwall.

ABOUT OUR HOTELS

The Idle Rocks & St Mawes Hotel are located on the Roseland Peninsula in the heart of St Mawes, an idyllic spot voted as the best seaside town in the UK. Anchoring St Mawes reputation as a desirable Cornish location, these boutique hotels are considered the region's top luxury British retreats.

The Idle Rocks

, the 19-bedroom Relais & Chateaux hotel encapsulates a blend of traditional coastal culture and contemporary design. Complete with an award-winning restaurant led by Executive Head Chef Guy Owen, a relaxing treatment room and unprecedented views across the water. Its location, accompanied by hospitality that is genuine and engaging, radiates a calming environment providing the perfect all-around escape for couples, solo travellers, and families alike. Winner of 'Best Hotel of the Year' & 'Best Restaurant of the Year' in both awards, Cornwall Tourism Awards 2022 and the South West Tourism Awards 2022.

St Mawes Hotel

offers 7-individually designed bedrooms; classic luxury meets seaside chic. Lively and informal, yet without compromising on taste and style, the Upper Deck Restaurant is a convivial experience, enjoying the best locally sourced ingredients. The Lower Deck bar offers a wide range of Cornish gins & real ales and there a weekly Live Music nights showcasing some of the best South Wests up & coming talent too. The adjoining 30-seat private dining Courtyard Room is perfect for a private party, a wedding reception or a special place to dine with family or friend, whilst our state-of-the-art luxury Hidden Cinema offers audiences a unique cinema going experience, with special screenings throughout the year.

COMPANY BENEFITS

FREE FERRY

travel if commuting from Falmouth

TIPS

Generous

Staff Discounts

Relais & Chateaux UK & Worldwide

property discounts

Friends

and

family rates

Meals and drinks

whilst on duty

Free parking

LIVE-IN AVAILABLE

(Accommodation near to the hotel with parking)

Training & Career progression

plans

Sailing

lessons during the summer months Use of

The Hidden Cinema

Flexible shift patterns

Enrolment in

Hospitality Action Employee Assist program

, offering support and advice for a range of topics 24/7 Company

Pension Plan

(Nest)

Life insurance

Objectives

Coordinating daily restaurant management operations at The Idle Rocks. Responsible for the delivery of first-class guest service at all times. Responsible for growing the team spirit between the front of house and kitchen staff. Maintaining the restaurant's revenue & quality goals. The smooth running of the restaurant operations. Maintain company philosophy through standard operating procedures and sequence of service. Recognise and if required correct service standards during the operation. Feedback & complaint handling.

Responsibilities

Coordinate daily Front of House restaurant operations. Management of F&B staff rotas according to business demand. Deliver superior service and maximize customer satisfaction. Respond efficiently to customer complaints. Appraise staff performance and provide feedback to improve performance. Ensure compliance with sanitation and safety regulations. Control operational costs and identify measures to cut waste. Train new and current employees and maintain service practices. Provide strong leadership. Recruitment and sourcing of excellent staff members that believe in the goals and philosophy of the company. Keeping Food and Beverage and overhead trackers up to date and accurate. Ensure the restaurant space and terrace is maintained and presented to the highest level with all F&B staff sharing the same eye for detail. Strong knowledge of the EPOS system and the contact for any related issues and training. Support events and large group bookings to ensure they are run effectively with appropriate pricing and costs considered. Co-ordinate with reservations team to maximise bookings and manage cancellations & no shows.

About you

You have to be a flair and passion for service to achieve the highest of standards. You have to be flexible, articulate and have a desire to progress to the next level. You have to be a Restaurant Manager who is keen to expand their knowledge and skill set. You will be hard working, reliable, trustworthy and competent enough to work alone and have the experience and people skills to work within a team. You must have worked in a similar restaurant or hotel environment previously, and

have

at least 2 years' experience as Assistant Restaurant Manager.

Be calm and focused in a high pressure, busy environment. You must have a good understanding of and the ability to manage food stock to help hit and maintain relevant targets. Willingness to learn and a great commitment towards work.

Special aptitudes

Infectious personality, warm and welcoming by nature. Proactive individual who responds rather than reacts to the needs of the hotel and its guests. Dedicated and committed to their current role, as well as their own development and progression within the hospitality business. Excellent organisational skills. Strong team player - essential. Flexible approach to working hours. Smart appearance and professional manner. Must work well under pressure with ability to prioritise. Able to work on own initiative. Good sense of humour - essential.
The hotel will depend on a Assistant Restaurant Manager who is 100% committed to the success of the whole hotel, not just F&B.

Qualifications

Hospitality related qualifications are desirable, however not compulsory should your experiences prevail.

Contract

Job Types:

Full-time, Permanent.

Salary:

Attractive Package

plus MONTHLY TIPS

Holidays:

28 days

per year. Schedule

: Day shift, Monday to Friday, and weekend availability.

More information:

The Idle Rocks Hotel: https://idlerocks.com/ St Mawes Hotel: https://www.stmaweshotel.com/ Relais & Chateaux: https://www.relaischateaux.com/gb/

What are you waiting for? Join us and start a new path to success!

Job Types: Full-time, Permanent

Pay: From 32,000.00 per year

Benefits:

Company pension Discounted or free food Employee discount Life insurance On-site parking
Work Location: In person