Job Description

Personal Banking department oversees debit and credit card operations, and provides back office support to the Bank's branches. As an Assistant - Retail Operations, you will responsible for delivering the debit and credit cards administrative functions, while also providing support to the branches and handling customer queries. This is a 12 month fixed term contract position.

Key responsibilities

Be responsible for daily settlement process and credit control, account maintenance and card productions Prepare regular reports for Management Coordinate and respond to customer queries and requests to ensure timely resolution of issues related to payments, processed transactions, dispute inquiries, missing statements, reversals and refunds Liaise with Head Office and other relevant parties to ensure smooth business operations Conduct regular market research and analysis to monitor market trends Assist the Card Centre team to develop and implement business strategies Undertake any other responsibilities assigned by Head of Department or Team lead

Requirements

Degree educated preferably in Finance, Accounting or Business Experience within Financial Services industry would be advantageous Experience within customer services operations Experience in data analysis or Accounting or Finance is preferred Team player Attention to detail Good organisation skills Excellent communication skills Fluency in Mandarin is preferred Proficient in MS Office (Word, Excel, PowerPoint)

Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally.