Job Description

Role:

Assistant Sales & Events Manager (Weddings & Events)

Hours:

40 hours over 5 days (including some weekends and some evenings)

Based:

across all locations of T&CC (no 'fixed' base/location)

Salary:

13.00 per hour

Annual Leave:

28 days pro rata

Responsible to:

Group Wedding Sales Manager

About the Town & Country Collective:

We're an independent group of three heritage hotels and a Georgian tea house and restaurant in south Wales: the iconic Bear and enduring local favourite, the Penny Farthing, both in Cowbridge; the magical Coed-y-Mwstwr in a world of its own between Bridgend and the M4; and the New House, Cardiff's highest hotel with the views to go with it.

Each historic place in the Town & Country Collective (T&CC) is distinct and special, handpicked for its rich heritage and perfect location to offer the best of town and country to all our guests.

Alongside contemporary luxury and colourful histories that include King Arthur and Napoleon, what unites them is our warmest Welsh welcome promise, born out of our company purpose - to make people's day, every day, by doing the little things that make a big difference.

We're driven by that purpose and our values: curiosity, to find out more about our guests; kindness, to foster positive, warm and human relationships with our colleagues and our guests; and our passion for hospitality that keeps us focused on creating memorable experiences every day.

Why Join Us: Why not, we offer:

A Professional Oasis: Join a dynamic team across three locations and experience the benefits of professionally managed establishments with personality. Championing Excellence: Our values of passion and professionalism underpin everything we do, offering you the opportunity to excel in your career. Creating memorable experiences: Bring our service promises to life by anticipating our guests needs and making their stay an experience they will never forget. Breath-taking Surroundings: Immerse yourself in the breath-taking vistas of the Welsh countryside.
That's not all, we want you to be part of our hospitality family, who believe in looking after each other, which is why we offer,

Complimentary meal whilst on duty Commission related pay per event completed (reviewed annually) Preferential rates on accommodation Qualifications relevant to your role (if you choose) A training and development pathway to help you be the best of you A work buddy to show you the ropes Discounted meals for you (for up to 4 people) A reward scheme to recognise elevated service experiences A Performance Management framework to help you achieve your goals

Key Responsibilities:

Sales & Events Extraordinaire- We're seeking a passionate team member who is equally passionate about our offering and engages customers to trust us to host their special wedding & events. We have a new unique offering for large weddings & events, and extraordinary facilities to suit many customer & corporate gatherings. Your role would be to engage with our wedding couples and be proud to showcase our offerings.

Guest Experience Guru: Continue to find ways to elevate the service and packages we offer our guests so they will always remember how we made them feel and the memories of staying with us. Listen and anticipate their needs where possible by adding little touches they didn't expect.

Help us deliver and grow our business: Help drive our growth by bringing in weddings & events that work for our facilities and our customers, finding ways to add to their experiences by up selling our offerings.

Requirements:

Experience

: Previous Sales & Events experience would be great, or even if you are studying sales & event management in university, we'd love to meet you

Passionate Personality

: Perfect for creating positive guest experiences and cherished memories.

Team Catalyst

: The ability to collaborate with the wider team, to ensure the runs smoothly.

Communication Champion

: The ability to communicate well with our guests and listen if we get something wrong and help fix the issue and re-establish the customer experience to be a good one.

Grow our business

: Bring in new and existing customer and corporate events to maximise our facilities

Join Our Journey:

If you're ready to embrace this exciting opportunity at Town & Country Collective and embark on a thrilling career adventure, send your CV to amy@townandcountrycollective.co.uk

Discover more about our family and our commitment to excellence at www.townandcountrycollective.co.uk

Come and be a part of our Town & Country family, where we don't just provide hospitality; we create memories that last a lifetime, whilst investing in your future.

Job Types: Full-time, Permanent

Additional pay:

Tips
Benefits:

Company events Company pension Discounted or free food Employee discount Health & wellbeing programme Referral programme
Education:

GCSE or equivalent (preferred)
Work Location: In person across all three properties.

Job Type: Permanent

Pay: 13.00 per hour

Benefits:

Company events Company pension Discounted or free food Employee discount Health & wellbeing programme Referral programme
Work Location: In person