Job Description

This position is a key role within the sales team, responsible for supporting global sales operations, managing order fulfilment, and ensuring seamless coordination between customers, internal teams, and logistics partners. This role requires strong communication skills, attention to detail and highly organised.

Key Responsibilities:

Sales Administration & Customer Support:

Serve as the primary point of contact for customer inquiries, providing exceptional service and timely responses.

Develop product knowledge and learn about the international casino sector.

Process and handle customer orders, ensuring accuracy and adherence to lead times.

Prepare and issue quotations, proforma invoices, order confirmations, and related sales & logistics documents.

Maintain and update customer records in the CRM system.

Following up on outstanding quotations.

Work closely with customers to understand their needs, provide product information, and resolve any issues and informing customers on production order progress.

Assist in contract management, ensuring all agreements and documentation comply with company policies and compliance.

Logistics & Order Fulfilment:

Coordinate global shipping and delivery of gaming equipment, ensuring timely and cost-effective fulfilment.

Work with freight forwarders, customs brokers, Chambers of Commerce and warehouses to manage shipments and compliance requirements.

Handle all shipping documentation, including invoices, packing lists, and regulatory paperwork.

Monitor inventory levels and collaborate with production team to advise lead-times, preventing shortages and delays. or delays.

Proactively resolve logistics challenges such as shipping delays, damaged goods, and customs issues.

Administrative & Compliance Support:

Ensure all shipments comply with gaming industry regulations and country-specific import/export laws.

Maintain accurate records of sales transactions, shipments and regulatory documentation.

Support process improvements to enhance efficiency and customer experience.

Qualifications & Skills:

Experience in sales administration, customer support, or sales coordination (experience in gaming, casino, or manufacturing industries is a plus).

Strong interpersonal and communication skills with a customer-first mindset.

Languages is a plus.

Ability to travel internationally for trade shows and customer meetings. Passport essential.

Proficiency in MS Office (Excel, Word, Outlook) and CRM/ERP systems.

Strong organizational skills and ability to manage multiple priorities.

Knowledge of international shipping, customs regulations, and compliance is a plus.

Driving license is essential due to premises location.

General Work Ethic:

Willingness to work hard is essential.

Conscientious.

Team player.

Highly organised.

Friendly manner.

Job Type: Full-time

Pay: 24,000.00-32,000.00 per year

Benefits:

Company pension On-site parking
Work Location: In person