Job Description

We're Hiring: an Assistant Service Delivery Managers (Facilities Contract Management Team)

Location: Monument Place, near London Bridge



Contract: Full-time, multi-site role



Do you thrive on driving performance improvement?



Are you a natural multi-tasker who can juggle priorities with ease?



Do you enjoy engaging with stakeholders and building strong working relationships?



Do you have facilities management or maintenance experience across a multi-site estate?



If you're answering yes -- we'd love to hear from you!





We are currently recruiting an Assistant Service Delivery Manager to support the effective and efficient delivery of facilities services across a multi-site estate. Based at Monument Place, this role includes regular site visits (2-3 days per week) to ensure service standards and compliance are maintained across locations.





________________________________________



Key Responsibilities:


Oversee day-to-day facilities service delivery across multiple sites, ensuring contractors meet agreed performance and compliance standards for both planned and reactive maintenance. Proactively resolve service delivery challenges using lean management methods and clear escalation routes. Identify risks affecting service delivery, apply mitigation measures, and log them in the department's risk register. Track progress of service delivery actions, ensuring ownership and timely completion. Conduct routine audits to monitor and validate contractor performance. Support the Service Delivery Manager with digital record-keeping, meeting coordination, and systems such as purchase ordering.

________________________________________



What We're Looking For:


Facilities management and / or maintenance experience across a multi-site estate is essential. Experience in working to a comprehensive PPM maintenance program and ensuring statutory compliance is adhered to for each discipline of maintenance be that HVAC, Fabric, Electrical or Water Hygiene. Strong understanding of building services and contractor performance management. Ability to work both independently and as part of a team, with excellent organisational and time management skills. Strong stakeholder communication and problem-solving abilities. Flexibility to complete regular site visits (2-3 days per week) across London and surrounding areas. Comfortable using digital systems and tools for facilities and service delivery management.

________________________________________



This is a fantastic opportunity to join a professional, supportive team in a varied role that offers visibility and impact across a broad estate.



Sound like the right move? Apply today and help us deliver excellence in facilities management.