Job Description

Job Advert

Assistant Service Manager

Rygor Auto, Heathrow Passenger Car


45,000. OTE 50,000 +

08:00 - 18:00 (30min unpaid lunch), plus 1 in 4 Saturdays 07:00 - 1300.

Your Role

If you are looking to work with the UK's largest Mercedes-Benz commercial vehicle dealership, which has been announced as a Great Place to Work for three years running, look no further!


Rygor Auto is looking for an experienced and dedicated Assistant Service Manager who has a passion for delivering quality customer service. You will be responsible for maintaining the highest standards of customer satisfaction, supporting the service team, and driving operational excellence.

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Day to day, you will:

Dealing with customers and ensuring customer satisfaction. Leading the service team to deliver on daily duties and tasks Managing service team holidays and appropriate cover Utilise workshop loading and ensure it is up to date. Working closely with workshop control to ensure customer deadlines and expectations are met Regularly and proactively keep customers up to date with progress on their vehicle Booking vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity. Identify the customer requirements and, where possible, supply an accurate, fully inclusive costing. Produce accurate job cards, invoices, estimates and related information. Provide customers with full explanations of work carried out, making the most of any additional selling opportunities. Produce warranty job cards in line with the manufacturer's policy and procedures. Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs. Liaise with the Parts Department to ensure availability of parts. Cash control and updating ledgers Work in progress control, running daily WIP lists and managing WIP over 30 Dealing with account queries within a timely manner Managing the Vehicle health check system and process along with Workshop control Ensuring site cleanliness with a daily walk-around Assisting service team with invoicing when required Ensuring daily / weekly / monthly targets are met
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Skills & Behaviours Required for this Role:

Leadership

- leadership skills help in motivating staff, ensuring commercial success and maintaining a customer-centric culture. Additionally, strong leadership promotes teamwork, enhances communication, and drives continuous improvement, ultimately contributing to dealership success and customer satisfaction.

Decision-making and problem-solving

- these skills are crucial in handling escalations, ensuring smooth operations, and fostering long-term customer loyalty.

Resilience

- A resilient person is someone who has strong coping skills and can draw on these when life presents challenges.

Motivation

- To ensure personal and team success, being motivated is essential and is a key part of your role and it is part of being a brilliant team player.

Time Management-

Ability to prioritise and complete tasks within timeframes to meet customer demands and maintain workshop efficiency.

Automotive Experience-

Previous experience in the automotive industry is required.

Benefits for you

A day off for your Birthday 23 days of annual leave per year Four times the death in service benefit Branded uniform. Working for an official Great Place to Work(TM)? and UK Best Workplace for three years running! Working for a Best UK Workplace for Wellbeing Working for a UK Best Workplace for Development. Working with our award-winning team - we have been named 'Service Provider of the Year' at the WhatVan? Awards 2022 and winners at the IOIC Employee Engagement Awards Recipients of the Silver Award under the Armed Forces Covenant. Auto-enrolment pension Enhanced Maternity and Paternity pay policies Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion) Mental Health First Aiders Reward and recognition programmes, including our annual Rygor Group Awards Annual appraisals programme, self-development journal and progression opportunities Manufacturer training and access to our in-house elearnings and development programme Long service recognition

About Rygor Auto

Rygor Auto is an award-winning multi-franchise Dealer group, with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors.


Their business has developed and gone from strength to strength in recent years. They have invested in extensive renovations of their sites across the country and continue to open new sites too, including a brand-new branch in Reading, which opened in January 2023 and a new Mercedes-Benz passenger car site, which opened in Heathrow in the Spring of 2024.


They have multiple industry and network awards under their belt and provide exceptional customer service. What's more, they are officially a Great Place to Work(TM)? three years on the run, meaning they really do have a great company culture which embodies their values of Rewarding, Reliable and Respectful.

Our Process

When applying, please include a full current CV. Once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.

Managing your data

We care about your personal data. The General Data Protection Regulation provides you with more control, and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful - you will be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you by email or phone throughout the recruitment process so that we can keep you updated regarding your application.