Job Description

Contract type

Permanent - St Giles Hospice Shops

Location

Darlaston

Hours

15 hours (2 days out of 6) 8:55am - 5:05pm trading over 6 days

Annual salary

9633.00 (Retail Band AA)

Last day to apply

15/10/2025

Exciting News! We have a vacancy in our Darlaston store and looking to recruit an Assistant Community Shop Manager. Have you got a passion for fashion and love working in your local community? Then this is the role for you!

As an Assistant Community Shop Manager (ACSM) for St Giles Hospice you will support in leading a team of volunteers. You'll be empowered to make decisions locally whilst working within a supportive framework. You'll work within and for your local community ensuring that engagement and support is understood and promoted.

You'll have good customer service skills and want to be part of a successful team. Ideally, you'll have previous retail experience with the ability to manage and lead the store in the absence of the Community Shop Manager (CSM).

Reporting into the CSM and working closely with the Retail Regional Manager you will aid in supporting your store to run efficiently and deliver a positive financial contribution to the Hospice.

The estate includes 26 shops and e-commerce operation with a turnover of approx. 3.5million which supports the overall income generation strategy.

Qualifications

Desirable

Qualifications in English and Maths.

Minimum Level 2 Key Skills or Grade 4 (A-D) GCSE

Knowledge and experience

Essential

Ability to lead and motivate others

Previous retail experience

Understands of health and safety regulations

Ability to plan and priorities workloads and delegate accordingly

Outstanding communications skills

Excellent customer focus

Knowledge and understanding of sales management, profit and loss

Desirable

Local community knowledge

Previous line management experience

Experience in achieving goals and identifying opportunities

Has the ability to implement and enforce policies

A desire to work as part of a team to generate fresh and innovative community-based ideas

Some experience of Gift Aid

Some experience of working with volunteers

Values

Exhibits our hospice values and behaviours

Skills

Essential

Proven customer service skills

Flexible and be able to adapt to change on a daily basis

Able to complete physically demanding work in the form of standing for long periods and moving stock

Ability to handle administrative task, such a cash handling

Be a keen problem solver

Ability to follow organisational policy and procedures.

Desirable

IT and numeracy - Office365/Share point

Ability to work on own initiative and prioritise workload.

Team Management skills

Experience in training and developing staff and/or volunteers

Personal Attributes

Strong communicator

Customer focused

Willingness to learn

Flexible and adaptable to change

Good interpersonal skills

Goodtime keeping & strong work ethic

Conducts themselves' in a professional manner

Good organisational skills

Inclusive and diverse in their approach

Empathetic

Team Player

Able to work under pressure

Collaborative

Ambassador for St Giles Hospice

Other requirements

Eligibility to work in the UK

Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Job Types: Part-time, Permanent

Pay: 9,633.00 per year

Expected hours: 15 per week

Benefits:

Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Life insurance Sick pay
Ability to commute/relocate:

Darlaston, WS10 8DE: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: 468