Job Description

Assistant Shop Manager - Harleston

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St Elizabeth Hospice is seeking a proactive, creative and dynamic individual who is forward thinking ensuring our retail shops continually meet the progressive and ever changing world of 'charity retail'.
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As an Assistant Shop Manager you will be required to:

Work with the Shop Manager to take responsibility for day to day organisation of the shop. Achieve agreed financial budgets. Promote and monitor Gift Aid. Provide a high standard of customer service and satisfaction at all times to both external and internal customers. Maintain high standards of merchandising, layout and display. Work with and manage a team of volunteers who are integral to our business. Provide cover across the local portfolio of retail shops as required by Area Manager to cover holiday and sickness.

We have over 30 charity sites across Norfolk & Suffolk which includes two retail centres in Ipswich along with a community coffee hub, a cafe and one Zest retail outlet. Other income is produced through our e-commerce sites, furniture operation and retail events.


St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person. As such, all posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks. We have a range of robust safeguarding policies in place which promote safeguarding across the hospice and staff are expected to undertake regular, mandatory safeguarding training to equip them with the knowledge and skills to identify and respond to potential risks.


St Elizabeth Hospice is an independent charity and hospice, which improves life for people in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive or life-limiting illness. Established in 1989, the hospice has built a reputation for delivering high-level care to patients and the community it serves. Through medicine and therapy, they ease pain; give life purpose and make life liveable. Last year the charity supported over 4,000 patients and their families.


The hospice's work is centred on the individual's needs and they provide specialist support wherever it is needed; whether that is in the home, another setting in the community, in hospital or in the hospice itself. Support is provided to patients and their families via the Inpatient Unit, the Community Care Unit including outpatient's clinics, home visits from the community nursing, medical or therapy team, the OneCall 24/7 telephone helpline and bereavement support.


For an informal discussion please contact Andrea Wedgwood, Retail Area Manager via email Andrea.Wedgwood@stelizabethhospice.org.uk




Details
Closing date Thursday 1 May 2025
Location 11 Thoroughfare, Harleston, Suffolk, IP20 9AH
Status Permanent
Salary 14,473.80 per annum (WTE: 24,123.00)
Hours 22.5 hours per week. 3x 7.5 hour days from 9am to 5pm