Job Description

Location: Knaphill

About Shooting Star Children's Hospices

We have an exciting opportunity for an Assistant Shop Manager to join our team at Shooting Star Children's Hospices.

Shooting Star Children's Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated 'Outstanding' by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to

make every moment count

.

It's a great time to join Shooting Star Children's Hospices as we have exciting plans to expand our retail team.

About the role

Your key purpose will be, in the absence of and alongside the Shop Manager, to manage a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children's Hospices (SSCH) policies and procedures

About you

This role requires experience of assisting in managing a shop including knowledge of retail and health and safety legislation and administrative/cash handling experience.

You will also have an ability to deal with customers and maintaining a high level of customer service, have good verbal, written communication skills, as well as being comfortable using IT and EPOS reporting. You will have an ability to motivate yourself and others, have excellent organisational skills and be comfortable working under pressure and dealing with changing priorities. Please note you must also be willing and available to work flexibly across 7 days per week according to a rota which will be agreed in advance with your manager.

Please see the attached job description for more information about this opportunity at Shooting Star Children's Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions

Annual leave

27 days plus Bank Holidays rising with length of service 2 weeks paid sabbatical leave after 5, 10 and 15 years' service

Contractual benefits

Generous sick pay scheme Enhanced maternity, adoption, and paternity leave pay Flexible working arrangements Death in service benefits Reimbursed professional membership fees Eye care Employee referral scheme Blue Light discount card

Health and wellbeing

Employee Assistance Programme Occupational Health Mindfulness sessions Cycle to work scheme Mental Health First Aiders Nutritionally balanced meals at Christopher's (free for employees) and free fruit at our Hampton site

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion

Shooting Star Children's Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation's values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children's Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Please contact joe.tooze@shootingstar.org.uk if you have any questions about this role.

To apply please submit a CV and covering letter outlining how your experience meets the criteria set out in the person specification.

Closing Date: Sunday, 27 July

Job Types: Part-time, Permanent

Pay: Up to 24,570.00 per year

Benefits:

Company pension Flexitime
Work Location: In person

Application deadline: 27/07/2025