Job Description

We are looking for a talented Assistant Shop Manager to work alongside the Shop Manager in our Tonbridge shop, working flexibly across the seven day trading week.



You should have a commercial or charity retail background and be committed to providing a source of income to Demelza Hospice Care for Children. You should be enthusiastic, passionate and driven to ensure every customer and donor has the best possible customer service and experience.



As the Assistant Shop Manager, you will be responsible for the day to day running of the shop in the absence of the Shop Manager. You will ensure all donations are prepared and sorted ready for the shop floor with a focus on gift aided donations.



You will need a creative flare to maintain excellent visual merchandising on the shop floor and ensure window displays are changed in line with our seasonal/events calendar. Computer skills are a requirement for this role, particularly knowledge of Microsoft Office.



The role involves working alongside and assisting in the management and development of a team of dedicated volunteers; you will have the skills to prioritise workload and provide guidance and training. You will empower your team to deliver the best service possible.



This role will involve moderate moving and handling. For insurance purposes, the post holder must be aged 18 or over.



This role is 21 hours per week in include Sunday plus 2 other days on a rota basis. 9.00 - 5.00 Mon - Sat, 9-45 - 4.15 Sunday.



For an informal chat, please contact Shirley Winch, Senior Area Manager via email shirley.winch@demelza.org.uk.



Closing Date - 10/08/2025



Demelza greatly values the benefits of a diverse team and embraces diversity, equality, and inclusion in all areas of its work. We are committed to building a diverse and authentic workplace, ensuring that our team reflects the diversity of the children and families we support. We encourage candidates from all backgrounds.



To see how we process your data, please see the Employee Recruitment Privacy Notice attached to this advert.



An enhanced DBS Disclosure check may be taken dependant on role. Demelza is an equal opportunities employer. Registered Charity No 1039651. Demelza is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.



The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.