Job Description

Fancy yourself working for Age UK Wyvern? We may have a vacant position available for you to join our existing team of dedicated staff.

Interview date: 9th October 2025

Job Purpose:

To support the shop manager in managing the day to day retail activities of the shop ensuring that it is both attractive and welcoming at all times.

To support and, in the absence of the Shop Manager, supervise the activities of the volunteers on duty, including ensuring that all relevant policies, procedures and legislation is complied with at all times.

To liaise with the general public, local traders and any other relevant party in a manner likely to enhance and further the work and reputation of Age UK.

Please note this is a full-time position working 5 days out of 7, weekend availability is required.

Main Responsibilities:

Retail

To ensure that the shop window displays are at all times attractive to customers; to update them regularly to prevent them looking 'tired' and predictable.

To arrange the internal displays in a manner that show the goods in their best light and which is easily and safely navigable by the public.

To keep the inside of the shop clean and tidy at all times.

To accept and process all donations in accordance with relevant policies and procedures e.g. to price all items in line with the agreed pricing structure.

To undertake all general duties within the shop as directed by the Shop Manager.

To ensure all customers receive excellent customer service at all times from all staff and volunteers.

To deal with all customer service issues, e.g. queries and complaints, that may arise when on duty. To follow any relevant procedures thereafter.

To maintain accurate and timely records of all activities as directed by the Shop Manager.

Management of Staff and Volunteers

To assist in the recruitment of suitably competent and enthusiastic volunteers to the shop and / or Age UK WMH in line with established policies and procedures.

Financial

To maintain accurate records of all business transactions using systems in place.

Policies and Procedures

To comply with all policies, procedures and risk assessments relating to the shop; to ensure that all volunteers under your supervision do the same.

External Relationships

To help develop good working relationships with colleagues in other shops in the Age UK network and in particular the Age UK WMH.

To promote the work of Age UK WMH through the course of daily retail activities. To provide an information point within the shop relating to Age UK and in particular the activities and services offered by Age UK WMH.

To act as an ambassador for the work of Age UK WMH and help develop the public profile of the charity through interactions with the public and marketing strategies for the shop.

To develop and maintain sound professional relationships with other local traders.

Other

To regularly attend supervision meetings with the Shop Manager.

To undertake all mandatory training courses and any others identified in supervision or arising out of incidents or occurrences in the work place.

To undergo a Disclosure and Barring Service (DBS) check.

To undertake any other duties as may be required by the Head of Retail/Board of Trustees and commensurate with the grading of the post.

Qualifications

Proven experience in retail management and team supervision Strong leadership and communication skills Proficient in merchandising and sales management Excellent time management and organizational abilities Administrative experience with a focus on customer service
Job Types: Full-time, Permanent

Pay: 12.21 per hour

Expected hours: 40 per week

Benefits:

Company events Company pension Cycle to work scheme Private dental insurance Private medical insurance Sick pay Store discount
Work Location: In person