Job Description

We are seeking an enthusiastic candidate with excellent communication skills and the ability to build relationships across large multi-disciplinary teams. The post holder is expected to take a proactive approach to addressing targets and deadlines, have a track record of managing and leading teams in a complex and changing environment, a strong sense of initiative and the ability to work independently.
Interested candidates are encouraged to make contact with the department to arrange an informal visit so they can meet the team and have an opportunity to ask questions.
Main duties of the job
The post holder will support in the achievement of operational and strategic objectives for the Directorate, contributing where appropriate to the production of business cases and operational plans. The role includes the day to day line management of the clerical and administration teams within specialities of the Medical Directorate.
The post holder, as part of the Directorate Management Team, will also provide support to achieving standards laid out by the Welsh Government and has a key role in ensuring waiting time targets are met. This will involve monitoring waiting times, capacity and demand, identifying problem areas and working with the Operational Management Team to resolve issues and ensure a co-ordinated approach to the delivery of services. The post holder will ensure that routine and ad-hoc information is provided to support the monitoring and achievement of all performance related targets.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Details
Date posted
20 August 2025
Pay scheme
Agenda for change
Band
Band 5
Salary
31,516 to 38,364 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
050-AC518-0725-A
Job locations
Wrexham Maelor Hospital
Croesnewydd Road
Wrexham
LL13 7TD
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential

• Educated to degree level or equivalent level of experience with demonstrable skills directly relevant and transferrable to this role.
• Management qualification or career demonstrable experience of working in a managerial role
• RSA Level 3 or equivalent experience
• ECDL or equivalent experience

• Evidence of commitment to ongoing professional development
• Project Management qualification or equivalent experience
• Training in service improvement tools and statistical analysis

• Experience of working with multi-disciplinary teams across directorates in a high volume transactional environment
• Experience of budget management (staff)
• Significant administrational experience within a large complex health organisation
• Ability to manage projects at local level
• Experience of developing services and implementing change to meet performance targets
• Experience of managing teams, undertaking recruitment, managing performance and sickness and disciplinary issues
• Experience in dealing with patients and the public
• Experience of using and managing information to determine priorities and demonstrate service levels
• Experience of preparing and presenting information to clinical staff to influence, change and inform decisions
• Experience of using and managing information to determine priorities
• Experience of working in a service improvement environment
• Experience in policy and Standard operating procedure formation

• Knowledge of health service management
• Specialist knowledge of Medical Directorate service administration
• Demonstrable evidence of facilitation skills in managing/handling difficult, contentious or sensitive issues as well as handling conflict
• Demonstrable evidence of effective management of internal/external investigation of concerns
• Knowledge of Referral to Treat ( RTT) and targets as set by Welsh Government
• Experience of participating in job plan reviews
• Experience of supporting clinical teams to deliver change

• Knowledge of the workings of clinical services and generic changes that they may be faced with
• Ability to communicate effectively with all levels of an organisation and external partners
• Able to initiate and respond positively to change and has the ability to learn from the experience
• Committed to the continuous development of staff
• Ability to analyse and interpret complex information
• Ability to prioritise workload in an operational environment
• Demonstrable leadership skills
• Strong planning and organisational skills across a broad range of complex situations.

• Ability to speak Welsh level 2

• Educated to degree level or equivalent level of experience with demonstrable skills directly relevant and transferrable to this role.
• Management qualification or career demonstrable experience of working in a managerial role
• RSA Level 3 or equivalent experience
• ECDL or equivalent experience

• Evidence of commitment to ongoing professional development
• Project Management qualification or equivalent experience
• Training in service improvement tools and statistical analysis

• Experience of working with multi-disciplinary teams across directorates in a high volume transactional environment
• Experience of budget management (staff)
• Significant administrational experience within a large complex health organisation
• Ability to manage projects at local level
• Experience of developing services and implementing change to meet performance targets
• Experience of managing teams, undertaking recruitment, managing performance and sickness and disciplinary issues
• Experience in dealing with patients and the public
• Experience of using and managing information to determine priorities and demonstrate service levels
• Experience of preparing and presenting information to clinical staff to influence, change and inform decisions
• Experience of using and managing information to determine priorities
• Experience of working in a service improvement environment
• Experience in policy and Standard operating procedure formation

• Knowledge of health service management
• Specialist knowledge of Medical Directorate service administration
• Demonstrable evidence of facilitation skills in managing/handling difficult, contentious or sensitive issues as well as handling conflict
• Demonstrable evidence of effective management of internal/external investigation of concerns
• Knowledge of Referral to Treat ( RTT) and targets as set by Welsh Government
• Experience of participating in job plan reviews
• Experience of supporting clinical teams to deliver change

• Knowledge of the workings of clinical services and generic changes that they may be faced with
• Ability to communicate effectively with all levels of an organisation and external partners
• Able to initiate and respond positively to change and has the ability to learn from the experience
• Committed to the continuous development of staff
• Ability to analyse and interpret complex information
• Ability to prioritise workload in an operational environment
• Demonstrable leadership skills
• Strong planning and organisational skills across a broad range of complex situations.

• Ability to speak Welsh level 2