Job Description

Job Summary

We are seeking an

Assistant Store Manager

to join our team at our fast-growing fashion boutique, located in the heart of the South Lanes, Brighton. As one of the few brands that designs and decorates all of its garments locally in Brighton, our ambition is to become a recognised household name both locally and nationwide. To achieve this, we are focused on building an exceptional team who share our values and passion for quality, craftsmanship, and customer experience.

This role is ideal for someone who will proudly represent our flagship store and act as a key ambassador for our growing brand. You will deliver outstanding customer service, demonstrate strong product knowledge, and engage confidently with a diverse clientele. The ideal candidate will be well-presented, articulate, and naturally aligned with a premium/luxury retail environment, whether through personal interest or professional experience.

Key Responsibilities

Welcome and assist customers as they enter the store, creating a warm and memorable first impression. Guide customers through purchasing decisions using strong product knowledge (sizes, fits, styles, and materials). Maintain a deep understanding of the brand, its products, and its values. Educate customers on products, promotions, and the brand's unique selling points. Provide a personalised and attentive shopping experience tailored to individual customer needs. Handle customer queries or issues calmly, professionally, and efficiently. Ensure the shop floor is clean, well-organised, and visually appealing at all times. Assist with stock organisation, sorting, and labelling. Steam and prepare garments to ensure they are presented to the highest standard on the shop floor. Assist with maintenance and day-to-day operations for the front & back end of the store.

Experience & Skills

Previous experience in luxury or up-market retail or customer service is advantageous, but not essential. Excellent communication skills with fluency in English. Ability to thrive in a fast-paced retail environment while maintaining exceptional customer service. Comfortable working independently during quieter trading periods. Strong understanding of sales etiquette and product presentation. A genuine interest in fashion, design, or the arts is highly desirable.

Career Progression

This role offers genuine opportunities for rapid growth within a growing brand. With plans to open two additional stores in 2026, we are committed to promoting from within. The individual who successfully supports and helps manage the day-to-day operations of our current store will be considered a strong candidate for a

Regional Manager

position in the coming months.

Job Type: Full-time

Pay: 27,000.00-35,000.00 per year

Benefits:

Casual dress Discounted or free food Employee discount Flexitime Store discount
Application question(s):

Do you have personal / professional experience within luxury retail / services? How would you describe your personal style? Are you looking for a full-time / part-time role?
Work authorisation:

United Kingdom (required)
Work Location: In person