Job Description

Dylan Oaks is one of the UK & Ireland's fastest-growing jewellery brands. In the past 12 months, we've grown over 100% YoY. We are looking to add to our team of high performers based in our new exclusive flagship store in Westfield Stratford City. The successful candidate will continue to drive forward our mission and support our growth through the rest of 2025 and beyond.

What we do for you:

Career Growth:

Unlock endless opportunities to grow your career with clear pathways for progression and chances to explore global roles.

Vibrant Culture:

Join a fun, welcoming, and inclusive workplace that champions diversity and teamwork. We celebrate every win and milestone together.

Team Connection:

Take part in regular team-building activities, social events, and recognition programmes.

Luxury Retreats:

Recharge and spark new ideas with team luxury spa retreats -- perfect for revitalising your body and mind while strategising for exciting new goals together.

Exclusive Perks:

Enjoy generous discounts on Dylan Oaks pieces.

Annual Performance Bonus Scheme

.

What you'll be doing:

Team Management:

You'll lead by example and coach your team to deliver an exceptional customer experience at Dylan Oaks. Ensure that all new members of staff complete their training checklist and are adequately trained on all things Dylan Oaks to the required standard. You will inspire, support and coach your team to truly flourish and grow in their roles. Conducting regular 1-to-1's and making a genuine connection with your team by celebrating wins. A clear and confident communicator, you're comfortable with delivering feedback in an uplifting and motivating approach.

Operations:

You'll work closely with our Operations Manager to put our local business strategy into place as well as continuously reach performance targets and take charge with effective leadership. Participating in our weekly Manager call, collaborating with SM's across the board, analysing your own store performance and implementing actions required to meet your business objectives. Complete store rotas on time and within budget. Maintain all in store files and reporting records for cash handling and inventory management.

Customer Service & Shop floor:

As Assistant Store Manager, your focus is on creating an unforgettable customer experience and leading by example ensuring your team delivers exceptional customer service. Collaborate with your team to implement customer led strategies to maximise sales opportunities and meet targets. Community & Culture: find ways to connect with the local community through in-store events to drive brand awareness, community culture, and customer engagement with the retail space and products.

Visual Merchandising & Store standards:

Ensure the shop floor reflects the brand and concept standards at all times and in doing so is consistently maintained by the entirety of the team.

Experience required:

Prior relevant Assistant Store Manager experience or equivalent within retail or high-volume customer facing role. Inspires entrepreneurial thinking and can lead teams to achieve extraordinary results. You are always looking for a better way to do things and are naturally curious in everything you do. People management skills (e.g., communication, motivation, coaching, connection, and inspiration. Decision making and problem-solving skills. A positive 'can-do' attitude.
Job Types: Full-time, Permanent

Benefits:

Free parking On-site parking
Work Location: In person