Job Description

Salary: 24,000 - 26,000 per annum
Store Opening: September 2025
Are you passionate about sustainable fashion and customer experience? Do you bring enthusiasm, responsibility, and leadership to everything you do? A premium fashion brand is opening a brand-new store in Bath and is looking for an experienced Assistant Store Manager to support daily operations and drive a best-in-class in-store experience.
As the Assistant Store Manager, you'll play a key role in leading the store team, delivering exceptional customer service, and maintaining high operational standards. You will be the go-to person in the absence of the Store Manager and will champion the brand's values on sustainability, style, simplicity, and community.
The Role

• Deliver outstanding customer service across all touchpoints - in-store, by phone, and online.
• Support and deputise for the Store Manager in all areas of store operations.
• Provide expert product knowledge and confident, personalised styling advice.
• Motivate and mentor junior team members, supporting onboarding and ongoing training.
• Maintain impeccable visual merchandising and store presentation.
• Manage daily administrative and operational tasks including till use, deliveries, and returns.
• Assist with opening/closing duties and ensure general store security.
• Monitor stock levels, assist with replenishment, and handle stock recalls.
• Gather and communicate customer feedback to relevant departments (e.g. buying/merchandising).
• Ensure all health & safety and store procedures are followed.

The Person

• Minimum 2 years' experience in a premium retail environment, ideally in a supervisory or senior sales advisor role.
• A warm and approachable personality with excellent communication skills.
• A genuine love for sustainable, stylish fashion and engaging with customers.
• High attention to detail, well-organised, and able to manage multiple responsibilities.
• A calm, empathetic, and confident presence - especially under pressure.
• Proficient in IT systems, including tills and logistics software.

What's on Offer

• 23 days annual leave + 8 bank holidays + your birthday off
• Discretionary annual bonus scheme
• Staff uniform provided
• Generous employee discount (up to 40%) and access to Sample Sales
• Friends and Family discount scheme
• Company pension scheme
• Regular team events and a supportive working culture
• Employer is committed to Real Living Wage

If you are an energetic, experienced retail professional who thrives on delivering first-class service in a fashion-forward and sustainable environment, we'd love to hear from you.
Apply today to be part of an exciting store launch and a growing brand making a real difference in the world of retail.
Get in touch with the team on 02085497212 or submit your CV using the link below

Skills Required