Job Description

At Wongs, our philosophy lives in every member of our team - including our Managers, who play a crucial role in delivering excellence, elegance, and unforgettable customer experiences every day.

At the heart of Wongs' vision is a commitment to exquisite service delivered in a fun, friendly, and professional way.

Founded in 1979, Wongs has over 45 years of history in Liverpool and will soon take its award-winning brand to Manchester. Our mission is to make buying jewellery an inclusive, enjoyable, and memorable experience - and our onsite workshop plays a vital role in delivering that.

Why Join Wongs?

We don't just sell jewellery - we help customers celebrate life's most meaningful moments. As part of the Wongs family, you'll be working in a dynamic, professional, and supportive environment where your efforts truly matter.

We're proud to be recognised as:

Great Place to Work 2024 Merseyside Independent Business Awards: Retail Business of the Year & Overall Winner 2024 Professional Jeweller Award Winner: Retail Team of the Year 2024 Retail Jeweller Award Winner: Marketing/Social Media Campaign of the Year 2024 County Brides Northwest Wedding Awards: Best Jeweller 2025 NAJ Awards: Workshop Professional of the Year 2023
We are known as the place "Where Liverpool gets engaged," and now you can be part of that story too - right from our flagship Liverpool showroom.

About the role?

An exciting opportunity has arisen at Wongs Jewellers for an

Assistant Store Manager

. This is your chance to help lead a talented, award-winning team in one of the UK's most prestigious independent jewellers.

Working alongside the Store Manager, you'll play a vital role in supporting the day-to-day operations of the store, managing a dynamic team across the sales floor and collaborating with our in-house goldsmiths. You'll be key to maintaining our renowned in-store experience and driving both operational and commercial performance.

The benefits of working for a forward thinking independent - no red tape. Your ideas will be welcomed and there are no glass ceilings!

What We're Looking For:

We're seeking a confident and capable retail professional with leadership experience in the jewellery industry or a high-end/luxury environment. You'll bring energy, professionalism, and a passion for people.

You'll also be:

Highly organised and detail-oriented, with a strong focus on processes Motivational and supportive, able to energise and coach a team Commercially aware and KPI-driven, with a results-focused mindset Passionate about delivering exceptional, personalised customer experiences Confident in visual merchandising and upholding brand standards Comfortable communicating across all levels of the business Experienced in supporting recruitment and team development Social media savvy and comfortable promoting the brand online Well-presented with a polished, professional appearance

Key Responsibilities:

Support the Store Manager in all aspects of daily operations Help lead the team to deliver outstanding service and achieve sales targets Step up to lead in the Store Manager's absence Nurture strong customer relationships to build long-term loyalty Champion showroom presentation and visual merchandising standards Assist with stock control, store layout, and operational planning Support with training, coaching, and motivating team members Use social media and digital tools to engage and grow the customer base Oversee the customer journey from initial enquiry to post-sale care

Expectations & Ways of Working:

Communication & Leadership:

Provide clear communication, feedback, and encouragement to the team Lead by example and take ownership when challenges arise Ensure all internal systems and records are accurate and professional
Time Management & Accountability:

Be punctual, reliable, and ready to lead with energy and focus Respect team scheduling, daily routines, and customer commitments
Proactivity & Productivity:

Look for ways to improve efficiency and enhance the customer experience Stay hands-on and visible on the shop floor, especially during peak times
Store Environment & Team Culture:

Maintain a luxury retail environment that reflects the Wongs brand Contribute to a positive, team-oriented culture where people thrive

Ready to Join Us?

If you're a passionate, people-focused retail leader looking to step into a high-profile role with real opportunity for growth, we'd love to hear from you. Apply now and help shape the future of Wongs Jewellers in Liverpool.

Benefits:

Company events Generous Employee discount Bonus Scheme Free Uniform Access to Employee Assistance Program Opportunity to participate in Charity/Volunteer Events 28 days Holiday (Pro rata) that increases with service Health and Wellbeing Focus Family Friendly Policies in place
You will be rewarded with a competitive salary and performance related bonus.

PREVIOUS APPLICANTS ARE WELCOME TO APPLY

Job Types: Full-time, Permanent

Pay: 22,500.00-30,000.00 per year

Additional pay:

Bonus scheme Commission pay
Benefits:

Employee discount Store discount
Schedule:

8 hour shift
Ability to commute/relocate:

Liverpool L1 6DS: reliably commute or plan to relocate before starting work (required)
Application question(s):

Have you achieved a minimum of 5 GCSE's Grade C (Grade 4) or equivalent, including Maths and English
Experience:

Luxury Sales: 1 year (preferred)
Work Location: In person