Job Description

At Wongs, our philosophy lives in every member of our team - including our Managers, who play a crucial role in delivering excellence, elegance, and unforgettable customer experiences every day.

At the heart of Wongs' vision is a commitment to exquisite service delivered in a fun, friendly, and professional way.

Founded in 1979, Wongs has over 45 years of history in Liverpool and has recently taken its award-winning brand to Manchester. Our mission is to make buying jewellery an inclusive, enjoyable, and memorable experience - and our onsite workshop plays a vital role in delivering that.

Why Join Wongs?

We don't just sell jewellery - we help customers celebrate life's most meaningful moments. As part of the Wongs family, you'll be working in a dynamic, professional, and supportive environment where your efforts truly matter.

We're proud to be recognised as:

Great Place to Work: Best Workplaces in Retail 2025 Merseyside Independent Business Awards: Retail Business Overall Winner 2024 Liverpool BID Mystery Shop Awards - Jeweller of the Year 2025 Retail Jeweller Inspiring Independents: Customer Service Excellence 2025 Professional Jeweller Award Winner: Independent Jeweller of the Year 2025 County Brides Northwest Wedding Awards: Best Jeweller 2025
We are known as the place "Where Liverpool gets engaged," and now you can be part of that story too - right from our flagship Liverpool showroom.

About the role?

An opportunity has arisen for an experienced Assistant Store Manager to join our Liverpool showroom.

This role is suited to an established retail leader who thrives in a luxury or premium environment and is confident managing people, performance and high-value customer relationships.

Working closely with the Store Manager, you will take real ownership of day-to-day operations, team leadership and the delivery of Wongs' renowned in-store experience. This is a hands-on leadership role with high expectations and genuine progression potential.

This is not a trainee or first-step management position.

What We're Looking For:

We are seeking a confident, polished, and commercially minded retail professional who meets all of the following:

Proven management or assistant management experience in jewellery, luxury, or premium retail A demonstrable track record of leading teams to achieve sales targets and KPIs Experience handling high-value transactions and discerning clientele Strong operational capability, including stock control, compliance and process accuracy The confidence to lead the store in the Store Manager's absence Exceptional communication skills and professional presence High personal standards of presentation, conduct and accountability
Applicants without relevant management experience in a premium or luxury retail environment will not be considered.

You Will Also Bring

A structured, organised approach with strong attention to detail A coaching leadership style that motivates, develops and retains talent Commercial awareness with a results-driven mindset Confidence in visual merchandising and brand presentation Experience supporting recruitment, onboarding and performance management Comfort using social media and digital platforms to support brand visibility A calm, solutions-focused approach under pressure

Key Responsibilities:

Support the Store Manager in all aspects of store leadership and operations Drive sales performance while maintaining exceptional service standards Lead, motivate, and hold the team accountable for results and behaviours Build and maintain long-term customer relationships Uphold showroom standards befitting a luxury brand Support training, coaching, and continuous improvement Oversee the full customer journey from enquiry to aftercare Act as a brand ambassador both in-store and online

Expectations & Ways of Working:

This role requires professionalism, reliability, and ownership.

You will be expected to:

Lead by example at all times Be punctual, prepared, and present on the shop floor Take responsibility for standards, performance, and outcomes Identify opportunities to improve efficiency and customer experience Contribute positively to a high-performing, respectful team culture

Ready to Join Us?

If you are an experienced retail leader seeking a high-profile role within an award-winning luxury brand, and you meet the criteria outlined above, we would welcome your application.

Please apply with a CV that clearly demonstrates relevant management experience.

Benefits:

Competitive salary with performance-related bonus Generous employee discount Free uniform Company events Employee Assistance Programme Charity and volunteer opportunities 28 days holiday (pro rata), increasing with service Health & wellbeing focus Family-friendly policies

Previous applicants are welcome to reapply where they now meet the essential criteria.*

Job Types: Full-time, Permanent

Pay: 22,500.00-30,000.00 per year

Benefits:

Employee discount Store discount
Application question(s):

Have you achieved a minimum of 5 GCSE's Grade C (Grade 4) or equivalent, including Maths and English
Experience:

Luxury Sales: 1 year (preferred) People Management: 1 year (preferred)
Work Location: In person