Job Description

ASSISTANT STORE MANAGER

ABOUT NATOORA

Natoora started close to 20 years ago with a very simple, yet powerful goal to find incredible flavour in fresh produce. Today, our dedication to this mission has grown into an impactful network of over 500 independent growers spanning nine sourcing hubs across three continents. Our mission is clear: to fix the food system at scale by reinstating flavour, nutrition and transparency, all while safeguarding the health of our soils.

Experts in sourcing flavour-first, seasonal fruits and vegetables, we work with hundreds of kitchens and some of the most exciting and influential chefs in London, New York, Miami, Copenhagen, Paris, and Melbourne. However, our commitment to creating a better food system also extends beyond professional kitchens to a strong community of home consumers across the US and the UK. From chefs, to home cooks to schoolchildren, we want to empower everyone to make better food choices and become informed drivers of change.

Our sourcing efforts also go well beyond fresh produce, tackling multiple facets of the food system at once -- from restoring the value of whole grains through bread with our own mill and bakery, Alma, to farming produce directly at Great Fen Farm, and crafting our own range of seasonal dips, soups, and sauces in our Bermondsey kitchen. Whether we're partnering with independent producers on flavour-first dry goods or developing recipes rooted in our seasonal fresh produce, everything we do is founded on the same principles of seasonality, quality and integrity whilst steadfastly embracing scalability as a source of impact.

On the way, we have been named a Sunday Times Fast Track 100 Company, appeared on the Financial Times' list of Europe's fastest-growing companies, and proudly received a GQ Food & Drinks Sustainability Award.

ABOUT THE JOB

There are thousands of food businesses out there. Joining Natoora means that you're looking to be part of something bigger. As Assistant Store Manager, you'll be the face of a dynamic, committed movement that is driving real change at ground level.

Assistant Store Manager supports the Store Manager to lead a customer-centric environment through the successful development of a team. The areas of responsibility include: offering exceptional customer service, leading and developing the team, and maintaining the highest standards throughout the store.

You'll learn where, how and by whom our food is grown, and how every decision - from seed selection to growing method to serving suggestion - can impact the planet. Everyone has a part to play in creating a better food system. This is your chance.

RESPONSIBILITIES

Ensure the smooth running of the store Support the Store Manager across all store duties Develop a high-performing and resilient team Ensure we provide the best customer experience and uphold exceptional display standards Cultivate an environment of genuine customer connection Demonstrate extraordinary service, leading by example on the shop floor Acts as a Natoora ambassador for company values, mission, and culture Maintain a visually compelling store that is neat, clean and organised

About YOU

We look for 2-3 years of experience in a similar role, preferably in the food industry You have a proven track record of effectively leading small teams You care about everything you eat: where it comes from, how it's made and who by You are approachable, caring, and enjoy offering great customer service We look for fluency in spoken English You have passion and commitment to learning about our produce, seasonality and sourcing

PERKS

Natoora produce at a significant discount Your birthday off (once you've hit the 6-month mark)
Our vision for a better food system is built on real human relationships and a diversity of experience, perspective and ideas. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

When applying to a job, the personal data contained in your application will be collected by Natoora, which is located at Unit 6 Discovery Business Park St James's Road, London SE16 4RA and can be contacted by emailing hello@natoora.com. Your personal data will be processed for the purposes of managing recruitment related activities. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted.

Job Type: Full-time

Pay: Up to 30,000.00 per year

Benefits:

Company events Company pension Employee discount Health & wellbeing programme Referral programme Store discount
Ability to commute/relocate:

London W11 2JA: reliably commute or plan to relocate before starting work (required)
Experience:

Retail Food sales: 1 year (preferred) Customer service: 1 year (required) Retail management: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person