Job Description

Overview

We are seeking a dedicated and enthusiastic Assistant Manager to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will utilise your strong communication and analytical skills to address customer inquiries, resolve issues, and enhance overall customer satisfaction. Experience with Salesforce and knowledge of the financial services sector will be advantageous.

Position for either Dartford or Orpington Branch

Responsibilities

Have previous experience managing a sales team and managing a shop floor Be able to drive KPI's on correct behaviours on the shop floor Be the top sales person in the store Be able to run the store when the manager isn't in Respond promptly to customer inquiries via phone, email, and chat, ensuring a high level of service at all times. Analyse customer feedback and issues to identify trends and recommend improvements to processes or services. Collaborate with internal teams to resolve complex queries and provide timely solutions. Educate customers about our products and services, helping them make informed decisions. Maintain a thorough understanding of company policies, procedures, and offerings to provide accurate information. Assist in training new team members as needed, sharing best practices for effective customer service.

Qualifications

Proven experience in a customer service role, preferably within sales Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively. Strong analytical skills with a keen attention to detail for problem-solving. Ability to work well under pressure in a fast-paced environment while maintaining professionalism. A positive attitude and a commitment to delivering outstanding customer experiences. Join us in making a difference by providing exceptional service that exceeds our customers' expectations! Minimum 2 years of assistant management experience Full time
Perks

28 Days annual leave Commission Phone and staff discounts
Job Type: Full-time

Pay: 25,000.00-27,000.00 per year

Benefits:

Employee discount
Experience:

Assistant manager: 2 years (required) Sales: 3 years (required) Store management: 2 years (required)
Work Location: In person