Job Description

Hours of Work: 35 per week

Closing date: 23rd May 2025

Interviews: TBD

At MSV Housing we're committed to making sure our customers have good quality safe homes, and our Assistant Supported Living Officer are key to making this happen.


We are looking to recruit an enthusiastic individual to join our established team. Reporting to our Supported Living Lead our Assistant Supported Living Officer provide administrative and functional support to the Supported Living Team, updating and managing corporate registers, managing internal database systems to ensure up to date and accurate recording of information and liaising with managing agents / supported providers to ensure compliance.


In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.

What do our Assistant Supported Living Officer do;

Carry out administration of all aspects of Supported Living including Compliance monitoring, Income management, Anti-Social Behaviour and Lettings. Support the Supporting Team Leader, Supported Living Officers and Supported Living Manger in the delivery of the Group's policies and procedures and ensuring Key Performance indicators are met. Support the team in liaising with external agencies such as Social Services, Support Agencies and Police as necessary. Support the team to build and promote strong and effective interdepartmental working to provide excellent customer service. Ensure all Supported Living databases and partner information is kept up to date and accurate. Income maximisation via invoicing/Hb/UC and arrears management. Providing administration around void management.

What we are looking for;

Good standard of education with minimum of 5 GCSE's or equivalent at Grade C or above including Maths and English Experience of working in a busy team Strong Administration Skills Good IT skills and experience of working within databases Excellent communication skills Customer focused and a desire to provide services to a high standard.


We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based in our Supported Housing team, an enhanced criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy's candidate pack.



We offer a range of great benefits including:

Flexibility on where you work with home working kit provided 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.


MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.


MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.


For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. https://www.msvhousing.co.uk/careers/job-vacancies/


If you wish to discuss the roles informally, please contact Shadha Mahmood-Qureshi, Supported Housing Lead on 07936960410.


We're passionate about inclusion and we'd love to hear from people from diverse backgrounds for this role.


If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.



We own and manage almost 9,000 homes in Greater Manchester, Lancashire, and West Yorkshire. Our growth aspirations are to respond to the housing crisis in the North West, by assisting the millennial generation locked out of decent homes, the elderly, those on low incomes, those in need of specialist housing, first-time buyers, and people who are 'rightsizing'.