Job Description

We are looking for a motivated and enthusiastic Assistant Technical Officer (ATO) to join our busy and friendly Pharmacy team at the Royal London Hospital for Integrated Medicine (RLHIM).This is an excellent opportunity for someone with an interest in pharmacy, complementary care, and retail services to support the day-to-day running of our outpatient and retail pharmacy.The Royal London Hospital for Integrated Medicine (RLHIM) is the largest public-sector provider of integrated medicine in Europe and offers patient-centred service integrating the best of conventional and complementary treatments for a wide range of conditions.
The RLHIM Pharmacy provides medicines and advice for patients attending outpatient clinics at the hospital and also serves the public as a retail pharmacy registered with the GPhC.
https://www.uclh.nhs.uk/our-services/our-hospitals/royal-london-hospital-integrated-medicine
Main duties of the job
As an ATO, you will support pharmacists with the day-to-day running of the dispensary and the retail pharmacy. This will include but not limited to - retail stock management, processing of various orders and deliveries and invoices, good record keeping, daily posting of prescriptions, medicine handling and assisting in dispensing when required. You will also help maintain a clean and well-organised dispensary, assist, and provide friendly counter service to patients and the public. Good IT and computer skills are essential for this role. However, if you are not yet fully proficient, a willingness and commitment to learn will be vital.
We are seeking someone who is reliable, organised, adaptable and has good attention to detail. Effective communication and customer service skills are important, as is the ability to work well in a team. No prior experience is required, but an interest in complementary medicine will be helpful.This is a rewarding role for someone who enjoys helping people, is keen to learn, and would like to develop their skills within both a hospital and retail pharmacy setting.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
National Hospital for Neurology and Neurosurgery
Royal National ENT and Eastman Dental Hospitals
University College Hospital Grafton Way Building
Royal London Hospital for Integrated Medicine
University College Hospital Macmillan Cancer Centre
The Hospital for Tropical Diseases
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
Details
Date posted
02 December 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
30,074 a year Per Annum Inclusive of HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
309-UCLH-7149
Job locations
RLHIM Pharmacy
Queens Square
London
WC1N 3BG
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached .
Come and be a part of the best NHS trust in England to work for, according to our staff*

• UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH? Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached .
Come and be a part of the best NHS trust in England to work for, according to our staff*

• UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person Specification
Knowledge and Qualifications
Essential

• If candidate does not hold an NVQ level 2 certificate in pharmacy services or equivalent- to have the ability to undertake and achieve QCF/NVQ Level 2 and underpinning knowledge in Pharmaceutical Sciences (Apprenticeship framework)

Desirable

• To be working towards or hold an NVQ L2 In pharmacy services or equivalent

Experience
Essential

• Demonstrated previous customer service experience or working with people
• Previous experience of working towards and meeting deadlines

Desirable

• Pharmacy experience in hospital/retail environment

Skills and abilities
Essential

• Demonstrated ability to take and pass on accurate verbal face to face and telephone messages
• Demonstrated ability to work as part of a team

Person Specification
Knowledge and Qualifications
Essential

• If candidate does not hold an NVQ level 2 certificate in pharmacy services or equivalent- to have the ability to undertake and achieve QCF/NVQ Level 2 and underpinning knowledge in Pharmaceutical Sciences (Apprenticeship framework)

Desirable

• To be working towards or hold an NVQ L2 In pharmacy services or equivalent

Experience
Essential

• Demonstrated previous customer service experience or working with people
• Previous experience of working towards and meeting deadlines

Desirable

• Pharmacy experience in hospital/retail environment

Skills and abilities
Essential

• Demonstrated ability to take and pass on accurate verbal face to face and telephone messages
• Demonstrated ability to work as part of a team

Skills Required