Job Description

Assistant Tenancy Support Worker

Bangor, Gwynedd

Salary 24,242.40 (point 19)

35 hours per week

(working to a rota to ensure 24-hour staff cove including waking nights, weekends, bank holidays etc)

We are looking to recruit an Assistant Tenancy Support Worker who has the relevant values and skills necessary to assist in providing tenancy related support to those who have experienced homelessness or are at risk of homelessness, impacted by adverse childhood experiences, often with complex support needs.

You will be a resilient assistant support worker, a team player, able to deliver a high-quality service that helps young people recognise their own strengths, develop independent living skills, and move away from homelessness for good.

You will need to adopt a flexible approach to working, covering various shifts to ensure 24-hour staff cover. Some shifts will require you to lone work.

The post holder will be required to have:

? Ability or experience of providing support to those with complex support needs.

? Excellent communication and people skills.

? Ability to manage a complex case load.

? Having empathy and understanding of the needs of those affected by homelessness and an understanding of the impact of Adverse Childhood Experiences.

? Good level of I.T skills.

? Having a flexible approach to working hours, covering the project rota including waking nights, evenings, weekends etc. to meet the needs of service users living at the project.

Please note, this post will be subject to an enhanced DBS check.

Company Benefits include:

26 days annual leave (rising to 29 dependent on length of service) plus bank holidays Company pension and SHPS In-Work life assurance cover (providing you meet the schemes eligibility criteria) Paid training and development opportunities Paid mileage for in-work related travel at 45p per mile Eye test/voucher for glasses Company Sick Pay Scheme Paid enhanced DBS
The ability to communicate through the medium of Welsh, or the commitment to learn is an essential requirement.

If you would like to discuss the role in more detail or have any other queries relating to this role before applying, please call 01407 761653 to arrange an informal discussion with the project manager.

For an application form and job description/person specification, please contact Owen Jones on 01407 761653 or by email Hr@digartref.co.uk.

Please note this is not a personal care setting

Completed job application forms should be submitted by 12noon on Friday 2nd January 2026.

Job Types: Full-time, Permanent

Pay: 24,242.40 per year

Benefits:

Additional leave Company pension Free flu jabs Life insurance On-site parking Sick pay
Experience:

supporting young people with complex needs: 1 year (preferred)
Work Location: In person