Job Description

The Role
We are seeking an Assistant to join our Writer & Publisher Relations team in London. Kobalt's Writer and Publisher Relations team manages publisher and writer client accounts by serving as the administrative point of contact for any related queries.
The Assistant will handle a wide range of administrative tasks relating to the management of Kobalt's existing client base and respond to internal and external questions related to the administration of our clients via our centralized CRM platform.
This role will suit a detail-oriented, confident and flexible team player with strong communications skills, who is comfortable communicating with senior colleagues and external clients.
What You'll Do

• You provide support to the Kobalt Writer and Publisher Relations team with scheduled administrative tasks as well as Kobalt's clients responding to queries via Zendesk.
• You ensure that Kobalt has all relevant information concerning existing compositions prior to signing new agreements and assist with client agreement onboarding and catalog ingestion.
• You maintain and optimize client account information, ensuring that Kobalt is well-positioned for efficient catalog registration, royalty collection, and ongoing administration for the duration of our clients' publishing and administration agreements.
• You work cross-functionally with Kobalt's Operations department to support the accurate production and distribution of client royalty statements, developing and maintaining a thorough understanding of Kobalt's services, and its internal systems and operations.

What You'll Bring
Preferred:

• You have previous administrative and customer service experience where you have developed both written and verbal communication skills, as well as a detail-driven mind-set with strong organization and prioritization skills
• You are an excellent communicator-both written and verbal as well as an adaptable team-player who is confident working in a fast-paced and evolving environment.
• You must display a high level of trust and integrity as you are exposed to confidential information and material.

Additional Skills That Could Add Value:

• You have an interest in and basic understanding of Music Publishing.

Interview Process

• Introductory call with a member of our Recruitment Team
• Interview with hiring manager
• Final stage interview
• Feedback at each stage

What Success Looks Like

• By Month 3: You'll have a good grasp of Kobalt's catalogue basics, statement process, and royalty administration systems, and will confidently handle routine tasks while supporting the team with writer and publisher queries.
• By Month 6: You'll independently manage regular administrative tasks and client service processes with accuracy, and be seen as a dependable team member for statement-related deliverables.
• By Year 1: You'll contribute to improving team efficiency by spotting small-scale process gaps and suggesting practical adjustments.

Key Behaviours for Success

• Problem-Solving & Decision-Making: Quickly identifies and resolves statement/administration issues, ensuring accurate and timely payments.
• Time Management & Prioritization: Effectively balances multiple tasks and deadlines in a fast-paced, data-driven environment.
• Collaboration & Teamwork: Works closely with cross-functional teams to deliver seamless royalty processing and end-to-end client service.
• Critical thinking and Research: Proactively pursue all information available to you to identify root causes, analyze patterns, and make recommendations on how we can continually improve our services.

Why Choose Us
At Kobalt, we've championed creators since 2000. Our technology and music services are built to make the industry more transparent, fair, and rewarding for artists, songwriters, and rights holders. We're proud to work with some of the world's most influential talents including Phoebe Bridgers, Sam Fender, Paul McCartney, Foo Fighters, Karol G, Young Thug, Kali Uchis, and Andrew Watt as well as acclaimed writers like Simon Aldred (Rag'n'Bone Man, Liam Gallagher, Celeste) and Clarence Coffee Jr. (Dua Lipa, Lizzo, The Snuts).
We're a company that thrives on creativity, collaboration, and progress. Our values: Music First, Transparent, Tech Powered, and Transformative. Shape how we work, build, and grow together. We are a community of people who care deeply about making a meaningful impact in music and technology.
Kobalt is an equal opportunity employer. We believe in equitable access to opportunities and are committed to building a diverse, inclusive, and supportive workplace. We welcome applications from people of all backgrounds and identities. If you need any adjustments during the hiring process, please let us know we're happy to help.
If this sounds like you, then please share your story by filling out the application below. To get you in the right mood, have a listen to songs by our talented creators, especially curated to get you in the right mood when looking for the next challenge!
IMPORTANT NOTICE
UK: Applicants must be eligible to work in the United Kingdom. A full DBS check will be conducted on acceptance of the offer. Kobalt is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, or any other status or characteristic protected by law.

Skills Required