Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
Coordinate market and customer research and leverage to develop customer personas, and best-in class user experiences
Define and monitor product health and success metrics to inform roadmap and backlog prioritization
Lead New Product Approval processes (AEMP54) in partnership with Control Management
Translate business requirements into process flows and product documentation /guides
Support execution of go-to-market and distribution strategies
Participate in product testing, quality assurance, and release processes.
Serve as the product expert for token services with customer and partner facing stakeholders
Identify new ways to improve product processes and customer satisfaction
Minimum Qualifications
Relevant degree, or proven experience in payments, product development or project management
Proven experience working directly with clients or external partners - managing communications, expectations, and being the external "face" of a team
Excellent communicator and comfortable proposing innovative approaches and new insights
Familiarity with product lifecycle management and agile methodologies.
Strong sense of personal accountability with impeccable attention to detail and professionalism
Comfortable adjusting quickly to shifting priorities and demands
Ability to resolve project issues quickly and drive consensus among involved parties
Preferred Qualifications
Prior experience in payments preferred
Strong analytical and problem-solving skills, with demonstrated experience in data analytics preferred (e.g., SQL, Excel, or BI tools such as Tableau/Power BI).
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Skills Required