Job Description

Location

The Grange

Salary

60,000

Employment Type

Permanent

Duration

About Us

National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services - because nobody with hearing loss should feel alone.

About The Role

Job Title:

Associate Director of Creative Strategy

Reports to:

Director of Performance Marketing & Communications

Location:

Hybrid/The Grange, Saunderton

Contract Type:

Permanent, Full Time

Salary:

60,000 per annum



The Associate Director of Creative Services is a strategic leader responsible for shaping, overseeing, and driving our creative and brand strategy, which includes our visual identity, storytelling and all creative outputs. This role ensures that the stories of the people we support, and the impact of our work, are communicated clearly, accessibly and with impact.


You will ensure that we build our profile, stand out in a crowded sector and engage our audiences effectively across all channels.

Responsibilities

Develop and implement a strategic creative vision that differentiates Hearing Dogs for Deaf People, strengthens our profile and amplifies our mission, driving increased engagement across all audiences Ensure brand strategy is embedded across all campaigns, communications and touchpoints, maintaining consistency, quality and alignment with organisational priorities and values Lead, inspire and develop the creative team, including storytelling, brand and design specialists; building a culture of creative innovation and excellence Oversee all creative outputs, ensuring they are cohesive, high-quality and reflect our mission, brand and commitment to accessibility Oversee storytelling, campaigns, digital content, publications, and multimedia work, ensuring our work engages and resonates with key audiences Act as a strategic advisor to senior leadership and the wider organisation on brand positioning, creative strategy and audience engagement. Champion accessibility and inclusivity across all creative work, ensuring content is understandable and engaging for all audiences Manage budgets, resources, and project pipelines to deliver ambitious, high-impact creative projects efficiently Monitor sector trends and audience insights to ensure creative work remains relevant, innovative and impactful Rigorously measuring the effectiveness of our work and ensuring that all creative work is delivering against its brief and driving increased engagement As a senior leader, you'll model our values, and contribute effectively to the senior management team to help us to deliver our strategy and continue to improve our culture

About You

Skill & Experience

Significant senior leadership experience in creative services, preferably within a charity, social impact or not-for-profit context Strong strategic thinking and experience translating organisational priorities into creative strategies that deliver impact Extremely creative, with a proven ability to come up with strong ideas and lead storytelling, brand, design, and multi-channel creative outputs Strong strategic brand experience, with a track record of building and managing a cohesive brand that stands out and engages audiences Deep understanding of accessible design and inclusive communications. Excellent people management skills, with experience leading, mentoring and developing teams Experience managing budgets and resources effectively Outstanding communication and presentation skills, with the ability to influence stakeholders at all levels Creative, strategic thinker with high standards for visual and narrative quality. Collaborative, supportive, and adaptable leader Ambitious, and able to thrive in a fast-moving environment Demonstrates strong brand knowledge and ability to apply organisational brand framework and story effectively

Please note:

This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 due to its duties involving the protection of children and/or adults at risk. Applicants are therefore required to disclose all spent and unspent convictions, cautions, warnings, and reprimands, as well as any relevant non-conviction information. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check in accordance with the Police Act 1997 (Part V).



Please apply by providing your CV and Cover Letter by

22nd January 2026