Job Description

Job ID: 33203


Location: London, GB


Area of interest: Operations


Job type: Regular Employee


Work style: Office Working


Opening date: 3 Jul 2025





Are you passionate about creating seamless client experiences and ensuring operational excellence? We're looking for an experienced, detail-oriented, and client-focused

Associate Director - Markets Client Onboarding Manager

to lead the end-to-end onboarding process for our Markets clients.

This role is critical in ensuring clients are set up for success -- from initial outreach through to regulatory readiness and trading enablement. You'll serve as the central orchestrator, collaborating across Sales, Coverage, Product, Risk, Legal, and Ops teams to deliver a best-in-class onboarding experience.
Key Responsibilities

Client Onboarding & Relationship Management

Manage all aspects of the onboarding lifecycle -- including client outreach, operational readiness, regulatory due diligence, and documentation review Lead onboarding and offboarding coordination across various CIB teams Chair client review and operational meetings, acting as a trusted point of contact Ensure accurate and timely trading setup, including limits and e-platform readiness

Regulatory & Due Diligence Oversight

Execute KYC/CIP checks, FATCA, EMIR, Dodd-Frank, and other global requirements Partner with Risk Control and Compliance to manage onboarding risk Maintain accurate onboarding records and ensure regulatory data capture

Process & Operational Excellence

Use workflow tools to manage onboarding requests efficiently Identify and escalate bottlenecks, driving resolution across the onboarding chain Champion process improvements and contribute to the broader transformation strategy

Team Support & Knowledge Sharing

Mentor and support onboarding team members and new joiners Develop, document, and maintain training materials and operating instructions Skills and Qualifications

Skills

Strong knowledge of Markets products and regulatory frameworks Excellent client communication and stakeholder engagement skills Highly organised, with the ability to manage multiple priorities Proactive problem solver with a continuous improvement mindset Skilled in onboarding tools and familiar with cross-functional coordination

Qualifications

Experience & Attributes

Proven experience in Markets client onboarding or a related financial services role Familiarity with account opening, KYC/CIP, and regulatory due diligence processes Strong verbal and written communication in English Able to work independently and as part of a collaborative global team Comfortable navigating complex client structures (e.g., Investor sub-funds)

Competencies

Action Oriented
Collaborates
Customer Focus
Gives Clarity & Guidance
Manages Ambiguity
Develops Talent
Drives Vision & Purpose
Nimble Learning
Decision Quality
Courage
Instills Trust
Strategic Mindset
Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
www.sc.com/careers