Job Description

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Job Role: Program Manager (with experience in managing L1 - L2 and 24x7 support operations)
Job Summary:

• The Associate Principal leads project planning governance program management and manages L1 - L2 and 24x7 support operations to ensure successful delivery and alignment with organizational goals

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• Lead the development and implementation of robust project planning methodologies to drive efficient and effective program execution
• Establish and maintain project governance frameworks that promote transparency compliance and accountability across programs
• Manage L1 and L2 support operations including 24x7 incident management to ensure timely resolution of issues and maintain high service quality
• Collaborate with cross functional teams and stakeholders to align project objectives with overall business strategy
• Drive continuous improvement initiatives aimed at enhancing project governance program management and delivery practices
• Monitor project and support performance metrics to identify trends and opportunities for process optimization
• Provide strategic guidance on program management best practices to improve delivery quality and team productivity
• Facilitate clear and consistent communication among all project stakeholders to ensure alignment and promptly resolve challenges

Roles and Responsibilities:

• Lead end-to-end project governance ensuring adherence to organizational standards and regulatory requirements
• Develop and implement governance structures such as steering committees reporting mechanisms and risk management processes
• Manage risk identification mitigation strategies and issue resolution to ensure successful project outcomes
• Oversee resource allocation and utilization to maximize efficiency across multiple project teams
• Manage and coordinate L1 and L2 support teams including 24x7 support operations to ensure effective incident management and service continuity
• Facilitate stakeholder engagement and maintain effective communication channels to ensure alignment with project goals
• Mentor and coach project managers support teams and other members to enhance governance capabilities and performance
• Drive program management best practices including planning tracking reporting to senior leadership and ensuring continuous improvement

Skills:
Mandatory Skills : Project Planning, Project Governance
About Company:
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 83,000+ talented and entrepreneurial professionals across more than 40 countries, LTIMindtree -- a Larsen & Toubro Group company -- solves the most complex business challenges and delivers transformation at scale. For more information, please visit https://www.ltimindtree.com/.

Skills Required