Job Description

Your mission is to provide customers the best clinical support and education.

This position is responsible for increasing clinical confidence and case growth across the Invisalign

product portfolio through clinical education and support to customers.

The process includes interaction and communication with private-practicing Orthodontists and

General Dentists related to case specific issues, ClinCheck quality and troubleshooting.

Focus will be on clinical education as well as troubleshooting clinical issues for customers.

In addition, other duties will include support with day to day needs of education events.



You will be assigned to customers in the following postcodes: N1, N2,E12, E17, EM, RM, IG, CM, W1, W3, W4, W5, W6, W8
Key Responsibilities




In this role, you will...

Providing clinical customer support to orthodontists and general dentists in the areas of case

assessment, treatment evaluation, ClinCheck support and troubleshooting.

Investigating and Analysing of Clinical-related customer inquiries, complaints and adverse

events.

Drive and accelerate clinical confidence for selected groups of doctors via specifically

designed educational programs in close coordination with Marketing, Customer Support and

Sales Teams.

Provide input to research and development to improve existing products/ services and

develop new ones.

Investigate product safety incidences and report this on CRM system. Also involved in,

inbound and outbound calls with customers to provide support and clinical education.

Will be required to travel to deliver educational events as part of structured certification /

education programs for customers and visit customers in their offices (deep dive education)

Manage speakers and Key Opinion Leader's
Skills, Knowledge & Expertise




In this role, you'll need...

Bachelor's degree in dentistry preferred and/or equivalent experience required (dentistry)

or master's degree related to Orthodontics.

Two to three years' experience in customer relations in medical / dental related areas or in

an international Customer Care environment.

Strong interpersonal, listening and persuasive communication skills Strong presentation skills, ability to influence through public speaking. Excellent written and verbal communication skills in English Good knowledge of basic computer operations and Microsoft Office tools Skill in establishing priorities and handling multiple projects simultaneously. The ability to flourish in a young international company experiencing significant growth (i.e.,

roll up sleeves approach and able to deal with ambiguity)

Ability to travel to conduct field visits independently at least 70% of the time

Sound like a good fit?



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About Align

Align Technology is a publicly traded medical device company that is changing lives through better

smiles. Our global team of talented employees develop innovative technology, tools and treatment

options to help dental professionals worldwide achieve the clinical results they expect. Our digital

ecosystem combines the power of technology to create beautiful smiles through the integration

of AI and machine learning, digital imaging and visualization, biomechanics and material science to

develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral

Scanners and OrthoCAD digital services. Did you know? Align is the world's largest manufacturer of

custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic

industries. Great people, innovative technologies, and meaningful work - these are just some of

the things employees say make Align Technology a great place to work.

Align Technology is an equal opportunity employer. All applicants will be considered for employment

without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin,

veteran or disability status. We also respect your privacy. Please review our Applicant Privacy

Policies for additional information.

Global Diversity Statement:

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we

will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of openmindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy

communities. All with the intent of changing millions of lives, one unique smile at a time
About Align Technology

Your growth and well-being:

At Align, every smile matters. We're committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:Health and well-being programs to keep you thriving in both body and mind. Employee-exclusive discounts on Invisalign products. Learning opportunities through online learning resources and support for your individual development plans. Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.

Discover Align:

We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.

Align's core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another-- ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.

We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.


As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.


Eager to learn how we embrace our global differences and nurture employee well-being?

Explore Align's culture here!

Applicant Privacy Policy:

Review our

Applicant Privacy Policy

for additional information.

Equal Opportunity Statement:

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.

Department

Clinical

Employment Type

Full Time

Location

EMEA-United Kingdom-Field based

Workplace type

Fully remote