Job Description

Associate GDCM Property System Specialist


From smartphone capabilities like Digital Key to connected rooms that allow for integrated entertainment, temperature and lighting controls, Hilton's Global Technology team is responsible for creating the hospitality experience of the future - for our guests, owners and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.

What will I be doing?

As the Associate GDCM Property System Specialist, you will follow the approved implementation processes to successfully deploy and install Property, Sales, and/or Revenue systems to our hotel properties globally. You will provide remote/onsite training, system configuration and troubleshooting and will perform these implementation projects after the handover from the Manager or Senior Associate.


More specifically, you will:


Liaise with the hotel management team about remote/onsite activities, schedules, and trainings Execute the following scheduled activities: System Database Build, training, Hardware placement / setup and System interfacing Perform system issue resolution by collaborating with the support teams (internal and external) to rectify any support tickets Provide communication with other Implementation team members, including shift and task scheduling Sign off on projects, providing wrap up and handover as per the project plan and task list Maintain your own development and onboarding plans, working with the Senior Associates and management team to achieve full exposure to all implementation project types Attend all internal departmental and training calls, actively participating in information sharing through approved channels
Direct Reports: None

What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:


Superb communication skills (verbal and written) Independent work ethic and collaboration skills to work as part of a team Organization skills to ensure process improvement and implementation integrity
To fulfill this role successfully, you should demonstrate the following minimum qualifications:


o Professional experience in Technology or related field o Hotel experience using Property, Sales or Revenue Systems daily


Solid understanding of Hilton's systems (PMS, CRS, downstream systems) and interfaces Travel 70-80% of the time, both domestic and international
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:


Consistent record of accomplishments executing Hilton's standard operating procedures Shown success in a customer-facing environment (i.e.: through satisfaction scores) Proven track record of accomplishment as a systems installer

What is it like working for Hilton?

Hilton is the world's leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For more than a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every single day. And, our amazing Team Members are at the heart of it all!


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