Job Description

Why this role is exciting

Join IRIS Accountancy's Professional Services Team at a pivotal moment as we help customers transition from desktop products to our next-generation cloud solutions. As an Implementation Consultant Associate, you'll play a hands-on role in shaping customer journeys - guiding them through migrations, supporting new implementations, and ensuring they get the best possible experience with IRIS software.


This is an excellent opportunity for someone early in their career who loves problem-solving, learning new technologies, and supporting customers through meaningful change. With major migration programmes underway over the next two years, you'll be at the heart of a strategic transformation that's critical to IRIS's future success, while gaining invaluable accountancy knowledge and familiarity with industry leading software!

Key Responsibilities

In this role, you will:

Help customers move from IRIS desktop accountancy software to our cloud solutions, supporting them step-by-step through the process. Assist with setting up and preparing customer data so it's ready for migration. Take part in delivering migration projects, working with more experienced consultants to ensure everything runs smoothly. Provide customers with guidance and training so they feel confident using their new software. Support colleagues across Professional Services and Customer Support when needed, gaining exposure to different parts of the business. Learn and maintain a good understanding of accountancy processes and how IRIS software supports them. Build positive relationships with customers and internal teams, acting as a friendly, reliable point of contact.

What We're Looking For

You'll be a great fit if you have:

A strong educational background. Excellent customer service skills and a passion for helping users succeed. Knowledge of accountancy software used in practice (advantageous but not essential). Good Excel skills and confidence with tools like Word and PowerPoint. Strong written and verbal communication skills. The ability to work independently and take initiative. A persuasive, encouraging, and motivating approach when guiding customers. Customer awareness and a commitment to delivering a high-quality experience. Resilience and flexibility during times of change. A willingness to learn and develop in a fast-moving environment.

What you'll get

You'll receive full training from experienced consultants and daily support from the wider Professional Services team, helping you quickly build confidence as you learn our products, our processes, and how we deliver a great customer experience. You'll gain hands-on skills in data preparation, customer onboarding, and software guidance -- all with real-time coaching to help you grow every day.


There's a clear progression path, too. With the right mindset and the structured support you'll receive, you can progress into areas such as software implementation, data migration, project coordination or management, or even roles across the wider IRIS business that rely on strong knowledge of our accountancy solutions.


You'll be joining a supportive, collaborative team that values learning, curiosity, and continuous improvement. You'll grow your technical confidence, develop professional skills that open doors across the business, and gain real experience working with customers throughout their journey with IRIS.

What to Expect From the Application Process

Here's how the process will work, step-by-step:



Every customer interaction helps you grow. Every project builds your skills. This role gives you the foundation, training, and support to build a long-term, successful career in implementation, projects, or beyond -- starting right here at IRIS



Please note: due to a high volume of applications we may close the role early so please apply as soon as possible in order to be considered.


As one of the UK's largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.


IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.


Over 4 million parents use our software to connect with their child's school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.


Our operational software is the invisible but essential beating heart of our customers' businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.


It's vital these mission-critical functions work first time, every time.


That's why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time - so they can focus on productivity and growth.


IRIS is a company built on hiring the best people; our people are our greatest assets.


They enable us to be the innovative, market-leading, and high-performing company that we are today.


We're delighted to be certified as a Great Place to Work and one of the UK's Best Workplaces for Women.


These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.


IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.


This is why we work to create an environment where employees feel like they are part of a team.

Email:

IRIS.HR@iris.co.uk

Phone:

0344 815 5500