Job Description

Role Purpose

The Associate Partner will play a pivotal role in delivering

Customer Journey Optimisation (CJO)

at Open Partners -- bringing together

creative production

,

ad optimisation

, and

UX/CRO

to create connected, high-performing customer experiences.


Working closely with the Ad Optimisation Partner, you'll support the development and delivery of

data-driven, platform-native creative

that drives measurable business outcomes for clients.


This role is perfect for someone with around

5 years of paid social or ad optimisation experience

, who thrives in a fast-moving creative environment and is ready to

bridge strategy and execution

, working across Meta, Google, TikTok, YouTube, X and beyond.

Role Responsibilities

Creative Production & Optimisation

Ideate and produce impactful ad creative across major social and digital platforms, ensuring brand and message consistency throughout the customer journey. Support the pre-launch testing of ads to ensure they meet platform best practice and are set up to perform from day one. Manage relationships with creative and social platforms (e.g. Meta, TikTok) and dynamic creative tools (e.g. Hunch), helping us stay ahead of industry innovation.

Performance Analysis & Insight

Partner with Product Leads to analyse ad and site performance data, transforming insights into clear creative and UX recommendations. Identify opportunities for rapid optimisation and longer-term test-and-learn programmes.

Research & UX Leadership

Oversee the planning and execution of user research projects including interviews, surveys, usability testing, and persona development. Act as a client-facing spokesperson for UX and Design, presenting findings and actionable design solutions. Proactively identify ways to enhance user journeys and boost client satisfaction.

Collaboration & Delivery

Be the bridge between

clients

,

creative

, and

product leads

-- ensuring projects are delivered on brief, on time and with measurable impact. Work with multi-disciplinary teams (creative, client services, strategy) to develop ideas that meet client KPIs. Confidently present ideas and performance updates to internal stakeholders, clients, and occasionally in new business contexts.

Growth & Innovation

Develop case studies that showcase creative impact, supporting both organic client growth and new business. Leverage insights from our AI products to inform future creative and media output. Keep up to speed with new platform features, formats, and optimisation opportunities.

Your KPIs / Outputs

Delivery of client performance outcomes across paid social, ad optimisation, and UX/CRO. Execution of test-and-learn and research roadmaps across platforms. Delivery of creative concepts and optimisations on time and on brief. Development of actionable insights that improve campaign and site performance.
Contribution to client growth through creative performance and case studies.

Role Details

Reports to:

Ad Optimisation Partner

Responsible for:

Supporting delivery across Ad Optimisation & UX research functions

Location:

Manchester/ Hybrid

Hours / Days:

37.5 hours per week, 5 days

Contract basis:

Permanent

To be Successful in this Role

5+ years' experience

in paid social, creative optimisation or ad operations (agency experience preferred). Strong understanding of

data-driven creative

, UX/CRO principles, and social ad platforms. Strategic thinker able to connect performance data with creative opportunity. Excellent project management skills and ability to juggle multiple deadlines. Confident communicator and presenter, internally and externally. Proactive, collaborative, and comfortable working in a fast-paced creative environment.

Skills & Experience Required

Must Have:

Hands-on experience with

Meta Ads Manager

,

TikTok Ads Manager

,

Google Ads

,

YouTube

, and other major paid social platforms. Familiarity with creative management tools such as

Hunch

, and analytics platforms like

GA4

. Strong analytical skills and ability to extract insights from performance data. Experience ideating and optimising creative based on platform insights and user research. Understanding of user-centred design principles, usability testing, and UX research methods. Excellent communication and presentation skills.

Desirable:

Experience with AI-driven creative or automation tools. Background in CRO, experimentation frameworks, or site optimisation Case study development or thought leadership experience.

Expectations for All Open Partners Employees

Follow our Employee Handbook Live by our values: +

Smarter

- Aim high, train hard, embrace next
+

Faster

- Learn fast, adapt fast, act fast
+

Better

- Think, say and do what's best