Job Description

We are recruiting Associate Service Managers to manage our General Surgery services at Queen Elizabeth Hospital, Woolwich.



The post holders will assist the Service Manager/Associate General Manager and General Manager to develop and deliver high quality, patient / service user focused and cost-effective pathways and service meeting the requirements of our commissioners and the Trust's Annual Business Plan.



The post holders will contribute to the overall divisional strategy in providing and developing a working environment and open culture which fosters high morale and commitment among all staff and promotes their wellbeing, professional and personal development.



To assist the Divisional Management Team in ensuring the smooth and effective running of the Division.



To support on the delivery of 18-week performance for the Trust ensuring that the access policy is followed.



To be responsible for weekly reporting on 18-week performance and supporting the Service Manager/Associate General Manager and General Manager in capacity planning to ensure sustained achievement of the target.



To provide primary budget management for pay and non-pay within that service area.



Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:



Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development



Widening access (anchor institution) and employability



Improving the experience of staff with disability



Improving the EDI literacy and confidence of trust staff through training and development



Making equalities mainstream

Key Result Areas & Performance:

To ensure that the Division's activities focus on supporting patient care within available resources and in line with the strategic direction of the Division and the Trust.



Responsible for the delivery of identified quality and service improvement projects or development programmes that contribute to the modernisation of patient services.



To ensure the delivery of excellent, patient focused and cost-effective services which are responsive to the needs of patient's, carers and General Practitioners and are in line with the Trust's strategic direction and service plans.



To set and review standards of inpatient and outpatient-based services continuously, in line with the national performance targets, local contractual requirements, activity and financial targets.



To play an active role within the Division's Management Team, participating in the full range of the Division's affairs.



Deal with and respond where appropriate to all complaints and PALS concerns in accordance with Trust policy, ensuring that any necessary remedial action is taken.



To ensure the efficient organisation of services, co-ordinating Consultant and junior doctors leave in order to support the delivery of 18 week and access targets.



Support the Divisional Management Team to achieve CIP targets and work with key stakeholders and partners to maximise the QIPP agenda



To compile on a regular basis complaints analysis for the Division Team ensuring that these are updated within the set timescales.



To attend and participate in Divisional Meetings and to represent the Division (or Trust) at external meetings as required.



To attend relevant departmental meetings within the Trust to represent the Division and provide updates on various issues e.g. Service Delivery, HR issues, Health & Safety matters, Security issues.



As a member of the Division's Management Team, ensure that the Division meets performance targets.



To identify and lead change management and redesign projects to achieve access targets.



To undertake risk assessment for areas of responsibility and ensure that appropriate health and safety, fire and other statutory regulations are adhered to.



To provide regular reports to the Division Team relating to activity, identifying adverse variances and monitoring activity trends.



To ensure accurate recording of all activity within area for which the postholder is responsible, including any service plan monitoring information as required.



To monitor achievements of quality standards, particularly performance targets and support initiatives to maximise throughput and minimise delayed discharges.



To prepare monthly performance monitoring reports for the Division's Management Team and to prepare more detailed quarterly analysis of performance trends.



To prepare Business Cases for service developments for submission both internally and externally as required.



To act as the Division's link for both internal and external IT developments, in particular to support the development of the Electronic Patient Record.



To support the Division in planning and scheduling for capital developments.



To deputise for the other Service Managers in periods of absence.



Workforce and Education



Create a culture which fosters staff involvement, a progressive attitude to work life issues, is free from harassment and bullying and respects the dignity and diversity of all staff.



Be responsible for the recruitment, management and development of all non[1]medical staff in area of responsibility, and enable them to deliver a high quality service and fulfil their individual potential.



To undertake staff appraisal for non-medical staff, setting objectives and identifying training and development needs in accordance with the Trust Performance Management Guidance.



To conduct return to work interviews for any periods of sickness and to monitor and manage sickness absence within area of responsibility.



To take appropriate action with issues of staff discipline, grievance, poor performance and sickness within area of responsibility, in accordance with the Trust's procedures.



As a Trust Manager to carry out investigations of staff management issues in other areas of the Trust as requested



Encourage and support all clinical staff to develop their role in line with national and Trust guidelines.



Encourage the sharing of good practice and process within the Service and across the Trust and professional boundaries.



Establish effective communications and working relationships within own portfolio and throughout the Service.



Establish effective communications and working relationships with other Services, Departments and external agencies.



Financial



To assist the Associate General Manager and General Manager with the management of budgets for relevant departmental areas to ensure that resources are maximised and manage budgets for pathways and services within own portfolio



To assist the Associate General Manager and General Manager with the preparation of the Annual Service Plan and attend Division budget setting meetings as required.



To ensure that the pathways and services achieve contracted activity and access targets.



To effectively utilise routine systems for reporting of manpower, financial and activity performance.



To advise the Associate General Manager and General Manager of trends and variances