Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Enterprise Comms & MarTech Experiences (ECMX) is a global organization that sits within Membership Portfolio Services (MPS) and is American Express' marketing services center of excellence. ECMX charters the driving of high quality, customer-first marketing that accelerates business growth through optimized go-to-market solutions and the development of best-in-class MarTech products & processes.
Join our dynamic team at Enterprise MarTech Products (EMP) within ECMX, where our vision is to create seamless, user-friendly colleague journeys to enhance innovative and impactful customer experience marketing. We achieve this through cutting-edge technology that's configurable, composable, and automated - all supported by top-tier product management.
As a Product Associate, you'll report to the Product Owner of Ecosystem Health Monitoring (EHM). EHM is a monitoring solution that ingests data from multiple System of Records (SORs) and presents this information to our end-users in the form of real-time dashboards, alerts and reporting. This information is then used to play a crucial role in maximizing AXP marketing income by streamlining campaign setup efficiency, speeding up time-to-market, and minimizing revenue loss through real-time issue detection. You'll be instrumental in providing monitoring, control, and reporting capabilities for prioritised marketing execution processes.
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

• Collaborate with the Product Owner to establish clear and measurable outcomes and key results (OKRs) with a customer-centric focus.
• Work alongside the Product Owner to develop a well-defined product roadmap that takes into account impacts and dependencies.
• Partner with customers and engineering teams to ensure roadmaps incorporate partner demand solutions and ongoing product enhancements.
• Engage extensively with customers to identify needs, opportunities, gaps, and potential solutions.
• Demonstrate your ability to translate business requirements into technical solutions.
• Support the execution of the roadmap using agile product development practices.
• Plan and conduct User Acceptance Testing (UAT).
• Manage and optimize our incident and production support, as well as prioritization processes

Minimum Qualifications:
The ideal candidate will possess:

• Experience in agile product management, roadmap development, with a strong technical background.
• Proven adaptability to changing priorities, multiple demands, ambiguity, and rapid change.
• Effective oral and written communication skills with the ability to engage with diverse audiences across Business and Technical teams.
• Self-starter qualities with strong organizational and time management skills.
• Exceptional problem-solving and critical thinking skills with excellent attention to detail.
• A natural inclination to challenge the status quo and a willingness to learn.
• Previous experience with Splunk and proficiency in Microsoft Office (desired).
• Educated to degree level is desirable.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Skills Required