Job Description

Job description

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Job Title: Lettings Negotiator / Senior Negotiator (dependent on experience)

Department: Residential Lettings

Location: Brighton Office

Hours: Monday to Friday 09:00 - 17:00 - 1 hr lunch break (35hrs) (additional hours when necessary, depending on the needs of the business)

Report to: Lettings Manager

Holiday Allocation: 25 days per annum (plus Bank Holidays)

Commission: You will receive 10% commission on the net deal value of all new business generated

Salary: 25,000 - 30,000 (Dependent on experience)

Summary of Job: As a Lettings Negotiator, you will be responsible for managing the rental process from initial enquiry to move-in. This includes matching tenants with suitable properties, conducting viewings, negotiating tenancy terms, and supporting both landlords and tenants throughout the letting journey. You'll also be expected to maintain accurate records and deliver outstanding customer service in a fast-paced, client-focused environment.

### Main Tasks & Responsibilities:

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Customer Service & Applicant Management

Deliver a first-class service by professionally handling office, telephone, and email enquiries, ensuring all procedures are followed accurately Manage applicants proactively, maintaining regular communication throughout the process Ensure prospective tenants are fully informed of rental requirements before accepting holding deposits Liaise with landlords to negotiate offers, build rapport, and maintain strong relationships Communicate with the Property Manager regarding cleaning, maintenance, and special terms
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Viewings & Property Visit Support

Conduct viewings with efficient diary planning, applicant coordination, key management, and safety compliance Provide administrative support throughout the lettings process and carry out property visits as required Take professional marketing photographs
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Lettings Progression & Compliance

Manage pre-application forms, negotiate tenancy terms, collect holding deposits, and carry out legal checks (Right to Rent, AML, financial sanctions) Ensure all properties are legally compliant prior to tenancy commencement Process new lets using the lettings checklist up to completion of the Success Form In the Administrator's absence, handle new lets including legal documents, deposit registration, and arranging inventory, check-in, and cleaning
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Marketing & Business Development

Promote PS&B's services to prospective landlords professionally Support the manager with valuations and marketing activities Prepare and distribute marketing materials, including brochures Execute marketing initiatives such as lead follow-ups, leaflet distribution, and landlord prospecting to grow the portfolio
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Systems, Software & Compliance

Maintain ALTO (CRM) software accurately and efficiently Assist in developing systems to improve service delivery while ensuring compliance Stay informed of legal updates via publications and relevant training (CELA/ARLA) Attend job-related training courses and obtain CELA/ARLA qualification within 24 months (unless already achieved) Adhere to departmental Service Standards
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General Duties

Use a pool car for business purposes as required Maintain a tidy, organised, and professional office environment Attend team meetings and contribute to service improvement initiatives Comply with all company policies, procedures, and health & safety regulations
### Person Specification

UK Drivers Licence

(REQUIREMENT)

Strong communication skills Excellent organisational skills with the ability to multi-task Confidence in dealing with individuals at all levels Ability to work effectively under pressure High accuracy in typing, proficient computer use, and attention to detail Collaborative team player Proactive and flexible approach to work

Please Note:

This job description is an indication of the job role you have been employed to do and not an exhaustive list of daily or monthly tasks. All employees will be expected to undertake any suitable tasks requested by their line Manager to meet the changing needs and future growth of the business, as discuss in regular reviews. The job description needs to be read alongside the post-holders Contract of Employment and Employee Handbook, which provides detailed information concerning the policies and procedures of our company. This job description will be review periodically. As part of the recruitment process, social media checks may be carried out as part of the pre-employment screening. By applying to this vacancy, you agree for this to take place. If you have any questions, please email to discuss further.