Job Description

The post holder will be expected to support and assist the Assistant Service Manager.



As the role will involves managing an admin team, staff appraisals will need to be conducted timely as well as ensuring vacancies are filled and staff provided the full induction to Audiology.



The post holder will also register and update patient information on multiple hospital systems, answer telephone enquiries to hospital staff, GPs, patients and carers and investigate all queries.



Manage the Audiology outpatient team.



Promote a high quality, efficient and effective service, focusing on the needs of all service users



Handle inquiries from staff, patients and visitors relating to Audiology appointments



Analyse waiting lists and check clinic utilisation



Plan and organise straightforward tasks/activities.



Prioritise own workload and use own initiative to deal with problems.



Intercept complaints as they arise



Monitor the generic mailbox and telephones



Book new and follow up appointments as required



Ordering stationery



Cover reception as and when required (on any site)



London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.



Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

Northwick Park Hospital:

home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK

St Mark's Hospital:

an internationally renowned specialist centre for bowel disease

Ealing Hospital:

a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice

Central Middlesex Hospital:

our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.



We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.



Appraisal and review.



Maintain staffing areas in accordance with department and Trust



policies and development to improve the Audiology administrative



service.



Manage day-to-day effective operation of all Audiology administrative



areas, including assessing appropriate staffing levels and



communicating staffing shortfalls.



Complete sickness absence forms and conduct return to work



interviews with members of the admin and clerical staff group within



Audiology as required.



Provide support and advice for the development of individuals and



the administration team.



Abide by the performance review and objective setting procedures



undertaken in the department.



Provide reasonable, appropriate and effective cover in the absence of



other team members.



Train more junior members of the office team in the use of Cerner



and Auditbase and assist when required.