Job Description

Audiology Practitioner - Specsavers Hearcare

Location:

Leicester

Job Type:

Full-Time / Part-Time

Application Deadline:

15/11/2025

Are you passionate about delivering exceptional customer care?

Specsavers Leicester is looking for enthusiastic, professional, and friendly individuals to join our Audiology team as

Audiology Practitioners

.

An

Audiology Practitioner

is a trained professional who supports the delivery of hearing care services, often working within a clinical or retail healthcare setting. While they are not typically qualified audiologists, they play a vital role in the patient journey by combining clinical support, customer service, and administrative expertise.

Key Aspects of the Role:

Clinical Support

Perform basic hearing health checks such as

otoscopy

(examining the ear canal and eardrum). Conduct

hearing screenings

to identify potential hearing loss. May be trained to assist with

microsuction

(earwax removal) and

hearing aid maintenance

.

Customer Interaction

Engage with patients face-to-face and over the phone. Help customers understand their hearing health and guide them toward appropriate services or products. Provide a welcoming, professional, and informative experience.

Administrative Duties

Manage appointment diaries and triage bookings. Liaise with audiologists, patients, and hearing aid manufacturers. Handle stock management, deliveries, and reporting. Maintain accurate records and ensure compliance with clinical standards.

Training & Development

May deliver training to colleagues. Often receive ongoing training to expand their clinical and technical capabilities.

What We're Looking For

We're seeking individuals who embody our

Six Key Behaviours

:

Friendly

- You make customers feel welcome from the moment they walk in.

Enthusiastic

- You love what you do and it shows.

Professional

- You represent the Specsavers brand with pride and clarity.

Interested

- You ask the right questions and listen carefully.

Attentive

- You make every customer feel like your top priority.

Helpful

- You guide customers to the best solutions and help them feel confident in their decisions.

Responsibilities

Manage appointment bookings and triage online and face-to-face enquiries Deliver otoscopy and hearing screenings Liaise with patients, clinicians, and manufacturers Run clinic efficiency reports and take action where needed Deliver training to colleagues and support team development Handle stocktakes, deliveries, and cash transactions Offer hearing screenings promote Hearcare services to optical customers Discuss ear health and audiology basics confidently with customers Maintain clinical and brand standards Perform risk assessments

Opportunity for training to perform microsuction and hearing aid maintenance

Skills & Experience

Essential:

Experience in a Health Care role. Experience in reception or admin roles, ideally in a fast-paced healthcare setting Strong customer service skills and multitasking ability

Desirable:

Experience administering basic health checks Liaising with healthcare professionals and manufacturers Delivering training to colleagues

Technical Skills:

Diary management, data entry, stock control Microsoft Teams, Word, Excel, email correspondence Telephony, report analysis, triaging, cash handling

Recommended Education Level

Minimum Requirement:

GCSEs (or equivalent)

including Science, Maths and IT.

Preferred Qualifications:

Level 2 or Level 3 NVQ/Diploma

in Health and Social Care, Customer Service, or Business Administration.

BTEC or equivalent

in a healthcare-related subject.

Why Join Specsavers Leicester?

Be part of a supportive and professional team Opportunities for training and career development Make a real difference in people's lives through better hearing care

Apply Now

If you're ready to bring your energy, professionalism, and care to our team, we'd love to hear from you.

Job Types: Part-time, Permanent

Pay: From 25,000.00 per year

Expected hours: No less than 22.5 per week

Benefits:

Employee discount
Work Location: In person

Reference ID: AP LeicesterHC 151025