Job Description

We're looking for an organised, customer-focused individual to join our Audit Operations team as an

Audit Administration Support Specialist

.


You'll own the end-to-end customer journey for

Cyber Essentials Plus (CEP)

audit readiness and follow-up, acting as the first line for audit support. Working closely with auditors, support, and customer success teams, you'll triage and resolve most queries, coordinate scheduling, and prepare clients for Cyber Essentials Plus audit success.


Your mission: reduce the load on the audit team, accelerate time to certification, and deliver a first-class client experience.

Purpose

Ensure clients have all the support they need to prepare for audits. Act as the main point of contact for audit support, resolving most customer queries before they reach the audit team. Take ownership of post-audit administration to reduce time between audit and certification.

Responsibilities

Pre-Audit Engagement and Information Provision

Action all Cyber Essentials Plus (CEP) preparation requests Provide clients with the relevant audit preparation documentation, process outlines, and technical prerequisites. Surface likely gaps using readiness checklists, guide clients on expected sampling, and share supporting information to help them remediate issues. Offer clarification to support client understanding of CEP compliance requirements.

Driving Customer Engagement and Support

Proactively manage audit scheduling to reduce last-minute changes or missed deadlines. Monitor client progress through the pre-audit phase and ensure all audits are ready to sitat least 3 business days before the audit date. Deliver regular follow-up communications (via email, phone, or video) to maintain momentum toward audit readiness. Educate client personnel on key CEP certification elements and expectations. Facilitate smooth communication between clients and auditors, ensuring logistics and expectations are aligned. Help streamline the audit process by coordinating exchanges between auditing and support teams.

Technical Advice, Documentation Support and Evidence Preparation

Provide guidance on implementing fixes for identified technical vulnerabilities or control failures (based on guidance from the auditor) Assist with software setup tasks such as installing vulnerability scanner agents (e.g.

Nessus

,

Qualys

), initiating scan requests, and managing consent documentation. Support clients in gathering and compiling appropriate audit evidence. Collaborate with Customer Support to coordinate any required technical assistance appointments.

Post-Audit Administration

Manage post-audit actions, including requests for additional evidence and validation of vulnerability remediation. Track and close out audit follow-ups promptly to reduce the time to certification.

Requirements

Must Have

Excellent

time and task management

skills; comfortable managing multiple client cases simultaneously. Strong

written and verbal communication

, including confidence handling video and phone calls.

Customer service orientation

with curiosity and ownership mindset.

Basic IT and compliance literacy

(operating systems, patching, antivirus, MDM, MFA, network basics). Proficiency in

CRM/ticketing tools

(ideally

Salesforce

). Calm, reliable, and accountable under pressure. Strong

cross-team collaboration

and escalation judgment -- knowing when to involve an auditor, manager, or technical expert.

Analytical and problem-solving

approach with a continuous improvement mindset.

Nice to Have

Working knowledge of

Cyber Essentials

,

ISO 27001

, or

SOC 2

frameworks. Experience with

vulnerability scanning tools

(e.g. Qualys, Nessus). Experience working with

MSPs

or

SME customers

in a cybersecurity or compliance environment.

Benefits

A competitive salary Flexible working hours and a remote-first working environment (in-person collaboration sessions will be required from time to time and will be fully expensed) 25 days of annual leave plus public holidays 1-day additional leave for every full year of employment to a maximum of 5 additional days Your birthday as a free holiday day Access to our Employee Equity Scheme Private health care upon successful completion of probation Annual learning and development grant of 2,500 500 Personal Growth grant to spend at your discretion Access to Spill, our mental health and wellbeing support network Regular team breakfasts and lunches A vibrant and supportive team culture A beautiful workspace in Shoreditch, designed with natural light, lush plants, and complimentary high-quality tea and coffee * The necessary technology, including a MacBook and additional equipment, to create an optimal home working environment and enable you to excel in your role, including a 250 yearly office equipment/maintenance grant