To support our Customers and Global Communities to mitigate supply-chain risk through the delivery of high quality, cost effective HSEQ audits. Working with the supply chain of our core sectors: Utilities, Construction, Oil and Gas, you will audit to industry-specific protocols covering a combination of Health, Safety, Environmental, Quality and Sustainability management systems.
Key Responsibilities
AUDIT DELIVERY
- Deliver scheduled On-Site audits to meet chargeability targets in line with
Community requirements
- Create detailed audit reports to the agreed quality requirements
- Submit completed audit reports to meet agreed community/scheme SLA's
- Manage your time to ensure all elements of the process are delivered within agreed
timescales.
- Manage costs associated with Audit delivery, including travel etc
QUALITY
- Ensure all audits are carried out in line with relevant industry and scheme standards.
- Prepare detailed audit reports which are accurate, grammatically correct, and
provide evidence and justification of findings
- Contribute to the ongoing development of the various schemes, while ensuring that
they conform to the framework of corporate standards and procedures
- Undergo witnessed audits as part of the AAS quality management procedures.
- Provide constructive feedback to ensure the on-going development of the schemes
- Maintain and develop own technical competencies, skills, and knowledge of scheme
rules for audit activities
CUSTOMER EXPERIENCE
- Liaise, where necessary, with clients or other interested parties to provide guidance
on the content of the scheme
- Ensure customers are contacted prior to the audit, in a timely fashion; confirming the
audit schedule and providing information on how to prepare
- Act as ambassador for Achilles and the Community while on the customer site
- Provide added value to customers through advice, guidance and insight
- Ensure verification of Supply Chain information on behalf of the buying communities
to enable a risk based approach to procurement decisions
- Driving continual improvement through the supply chain through the identification
of non-conformances or deviations from industry best practice
Qualifications
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Person Specification
COMPETENCIES
CUSTOMER FOCUS
- Uses communication styles that are appropriate to the needs and interests of
customers and stakeholders
- Proactively identifies repeated problems or barriers to customer service and takes
steps to resolve these
- Asks questions to gain a clear understanding of customer's problems or complaints
- Keeps customers informed of progress
DRIVING QUALITY
- Takes personal pride in delivering work of the highest standards
- Sets targets for quality and completeness of work that go beyond the minimum
required
- Develops robust processes by which work is checked, assessed and monitored for
quality
- Compares the quality of work against that of others in similar roles or teams and
strives to outperform others
DECISION MAKING
- Identifies and evaluates the range of options open to them
- Articulates the assumptions made and the risks involved in decisions taken
- Analyses information carefully to identify facts, patterns, trends and missing data
that may impact on a decision
- Communicates decisions clearly to those who are affected
DRIVE & MOTIVATION
- Addresses multiple demands without losing focus or energy
- Increases efforts in the face of difficulties or obstacles and recovers quickly after
setbacks
- Remains calm and focused during stressful or challenging situations; concentrates
only things they can control or influence
- Encourages others during challenging times with their positive, can-do attitude
SUPPORTING COLLEAGUES
- Treats others with respect, fairness, and consistency
- Makes time available to help others when asked
- Uses their skills and knowledge to make things easier for others
- Thinks about the impact of their own work and performance on others in the team
KNOWLEDGE
- Working knowledge of the relevant industry sector, including an understanding of
how contracts and projects are discharged.
- A working knowledge of health and safety, environmental, CSR, and quality
management systems.
- Customer focused and service oriented.
- Fully mobile and flexible.
- Able to communicate effectively with all levels from managing directors to frontline
operatives.
- A team player capable of meeting high customer expectations.
- Working without supervision.
- Good PC skills, including competence in using MS Office (Word, Excel, PowerPoint,
Outlook).
EXPERIENCE
- Experience of auditing.
- Exposure to the delivery of audit programmes.
- A track record of liaising with clients or work experience of a customer service
industry.
We welcome applications from people of all backgrounds. We foster a diverse and inclusive culture that empowers staff to grow and maximise their skills in an environment free from all forms of inequality.
Our benefits packages vary from country to country dependant but we aim to provide flexible and competitive benefits that support individual financial, physical health and mental wellbeing. Some examples include:
Pension or retirement benefits
Health insurance cover
Paid Annual Leave / PTO
Charity / Volunteering Day
Family friendly policies
Flexible working practices (dependent upon role and location)
Health & Wellbeing initiatives
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