Australia Customer Care Intern

Liverpool, United Kingdom

Job Description


Who we are

Prysmian Group is the largest global cable manufacturer, with over 100 years of experience and knowledge of making cables. With a strong focus on our three core values - Drive, Trust & Simplicity, we are committed to creating a diverse and inclusive workforce and encourage all suitably qualified applicants to apply.

We work to be the sustainable link to the future. For more than 140 years, our company has been leading the industry of high-technology cables & systems for energy and telecommunications. Spanning 50 countries (in North America, Europe, MEAT, LATAM, APAC), 104 plants, 25 research and development centres, and with about 30,000 employees, we\xe2\x80\x99ve a strategic footprint that allows us to service emerging markets and communities across the globe with ease. Our business model is diversified by portfolio and geographical area. Today we drive the energy transition and worldwide digitalization.

How your day-to-day will look like

As a Prysmian employee, your role includes:

Working closely with external sales team to win profitable business through the effective management of customer relationships, quotations, tenders\' contracts and sales orders.

Effectively manage customer orders and specific customer requirements e.g. review contractual requirements and reflection in SAP, price escalation, call offs, blocked orders, code generation, customer complaints, credits, returns QA issues etc.

Maintain service continuity to your customers in your absence, by providing training as needed to your back up ensuring documented procedures and instructions are maintained.

Proactively communicate with the commercial manager and external staff regarding customer needs.

Use the tools, processes and systems provided to effectively achieve the defined KPI\'s.

Work closely with the Industrial team to meet or exceed plan for CM$, volume for the channel.

Collaboration with all areas of the business to ensure the Prysmian brand is maintained.

Be positive and bring enthusiasm to the team and celebrate success.

Take reasonable care to ensure health and safety of yourself and others while adhering to the WHS guidelines and directives.

Benefits of working with us

Working with Prysmian Group means joining a Global family (and one with some great perks):

Globally supported Sustainability and Diversity Programs (because we care about our people and the environments we operate in)

A Prysmian Rewards Program (designed to save you money on the day to day) exclusive to our Team

An inclusive Employee Share benefits scheme

A competitive Rem Package comprising of Base + Incentive Component

A dedicated Global Mentoring Program

Annual Performance and Potential practices ensuring discretionary effort doesn\'t go unnoticed, and

A culture that fosters inclusiveness, team work and joint success

Free parking

Flexible work practises

Prysmian Group, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills and abilities, who will enhance the quality of service and contribute to the Group\xe2\x80\x99s success. Prysmian Group is committed to the development of an organization that prioritizes talent, where people feel respected, appreciated and free to fully express their human potential. Prysmian Group strongly believes that diversity drives meritocracy and brings significant value at all levels of the organization, increases the possibility of capturing market opportunities and maximizing value for our customers and shareholders. Prysmian Group bases its decisions on principles of equality, with evaluations based on the type of position and with a focus on best practices so individuals succeed based on their efforts and skills and their alignment with applicable job requirements.

Line Managers, Hiring Managers, HR Corporate and HR Local are responsible for ensuring that diversity and inclusion are respected during the recruiting process. Unconscious bias and stereotypes must not influence our selection processes. We look for the best candidates and for the real value they can bring into the organization. We value meritocracy. We value diversity. We turn off our bias. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, disability, military service and veteran status, pregnancy, childbirth, and related medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.

Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.

Prysmian Group

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Job Detail

  • Job Id
    JD2991766
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Liverpool, United Kingdom
  • Education
    Not mentioned